Hayley Dobie
Brisbane,QLD
Summary
Computer-savvy employee with upbeat nature and analytical problem-solving skills. Experienced in managing data entry and documentation requirements with excellent organizational skills. Knowledgeable about processing payments, positive interactions with customers. Confident handling tasks independently and/or in teams with highly organised approach to work.
Overview
3
3
years of professional experience
Work History
Service Officer
Services Australia
03.2023 - Current
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Monitored progress towards service plan goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Effectively manage large amounts of inbound and outbound calls in a timely manner
Assistant Property Manager
Atlantic Real Estate
05.2022 - 08.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Attended staff meetings and took extensive notes to share with property manager.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
Deli Worker
Coles Supermarket
08.2020 - 05.2022
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Greeted customers at counter to fulfill requests and answer questions.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Skills
- Customer Interaction
- Prepare Reports
- Team Collaboration
- Time Management
- Reliability
- Grammar
References
👤 Cherie Bunce
(APS4 Employee)
📞 0432 623 678
✉cherieb1977@gmail.com
👤 Kirsha Rayson
(Former Supervisor at Coles)
📞 0413 308 226
✉kirsha_1@hotmail.com
Timeline
Service Officer
Services Australia
03.2023 - Current
Assistant Property Manager
Atlantic Real Estate
05.2022 - 08.2022
Deli Worker
Coles Supermarket
08.2020 - 05.2022
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