Hayley Draper
Mundijong
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment, Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Supervisor
Australia Post/Byford Post Office
05.2023 - Current
- Trained in identity services such as Passports, Police Clearances, Dangerous Goods Security Cards, Working With Children Checks, Landate/Landtitle Identity Checks and Firearms
- Trained staff on best practices to enhance service delivery.
- Responsible for opening and closing of store
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Created interactive store displays with goal of enhancing overall shopping experience.
- Created interactive store displays with the goal of enhancing overall shopping experience.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage
Sales Associate
Armadale City Lotteries
02.2022 - 05.2023
- Completed and kept up to date with all Lottery west training modules along with future changes to their products.
- Offering assistance to customers with selecting merchandise such as helping them to have a better understanding of the products we sell and what best suits what they are wanting to purchase.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- General cleaning such as sweeping floors, dusting and washing counters
- Creating display items such as posters and gift packs during events to engage customers and upsell products
- Great understanding of customer service and how to greet customers in a way they will feel welcome and help in any way possible for what they are in search of
Sales Associate, Senior Staff, Stock Fill
Mundijong IGA
07.2021 - 05.2023
- Completed training in various departments of the workplace including checkout, fuel sales, deli and certificates in both lotto sales and responsible service of alcohol (RSA)
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage with customers, and promote specific merchandise.
- Answered customer questions and provided detailed product information where possible
- Trained new staff
- Trustworthy with money, trained to close and count all tills at the end of the work day when store is closed and process all sales totals from that work day
- Running a team whenever the need arises, which includes designating jobs to others and working together to ensure all jobs required during that shift are completed
- Work well with others and independently
Education
High School Diploma -
John Wollaston Anglican Community School
Camillo, WA11.2017
Skills
- Teamwork
- Work independently
- Time Management
- Money Handling
- Customer Service
- Communication
- Creative
- Responsible
- Reliable
- Eager to learn new skills
Additional Information
Amelia Darrell
Manager, Armadale City Lotteries
Ph: 0422133004
Timeline
Supervisor
Australia Post/Byford Post Office
05.2023 - Current
Sales Associate
Armadale City Lotteries
02.2022 - 05.2023
Sales Associate, Senior Staff, Stock Fill
Mundijong IGA
07.2021 - 05.2023
High School Diploma -
John Wollaston Anglican Community School
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