Hayley Driver
Cranbourne,VIC
Summary
Accomplished Waitress with a proven track record at Hogs Breath Cafe, adept in customer service and cash handling. Excelled in team collaboration and complex problem-solving, significantly increasing sales through upselling. Demonstrates strong multitasking abilities and a commitment to enhancing customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Hotel Settlement
Cranbourne, VIC
07.2023 - Current
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Waitress
Hogs Breath Cafe
Karingal, VIC
04.2022 - 06.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Ice Cream Server
Augustus Gelatery
Cranbourne, VIC
09.2021 - 04.2022
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Closed down the store and locked up making sure the place was secure.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
Education
High School Diploma -
Lyndhurst Secondary College
Cranbourne, VIC2022
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Handling Complaints
- Payment Processing
- Service prioritization
- Complex Problem-Solving
Certification
- Retail, foundation learning centre
Timeline
Waitress
Hotel Settlement
07.2023 - Current
Waitress
Hogs Breath Cafe
04.2022 - 06.2023
Ice Cream Server
Augustus Gelatery
09.2021 - 04.2022
High School Diploma -
Lyndhurst Secondary College