Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Hayley Drummond

Warilla,NSW

Summary

Friendly and reliable customer service consultant with over 5 years of professional experience across the retail and call centre industries. Dependable and hard working individual eager to join the People & Business Enablement team, utilizing my skills and knowledge to ensure the best possible support is provided to the recruitment officer as well as assisting in achieving goals efficiently.

Overview

5
5
years of professional experience

Work History

Customer Service Consultant

Peoplecare
05.2023 - Current
  • Gained in-depth understanding of Allianz Overseas Visitors Health Cover products, processes and policies to give customers expert support.
  • Handle high call volumes while maintaining a courteous and professional demeanor.
  • Utilize computer systems like Citrix, HAMBS, and e5 proficiently to process incoming work tasks across various categories.
  • My strong communication skills have helped to effectively engage with members, identify their needs and actively listen to their concerns. This enables me to promptly deliver the required information and solutions.
  • Manage high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Customer Service Cashier

IGA Supermarket
05.2021 - 05.2023
  • Operated cash register for cash and card transactions with excellent accuracy levels
  • Assisted customers complete purchases, locate items and addressed general concerns.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Restocked and organised merchandise in store.
  • Trained employees in essential job functions.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Representative

Target
02.2019 - 05.2021
  • Quickly learnt new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day to day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Clarified customer issues and determined root cause to resolve product or service complaints.

Education

Warilla High School
Barrack Heights, NSW

Skills

  • Efficient and details orientated
  • Excellent time management
  • Calm and professional under pressure
  • Organised
  • A multi-tasker
  • Thrives in fast paced environment
  • Verbal and written communication
  • Call centre experience

references

Megan Simmons (Peoplecare team leader) - 0430631191

Ray Marshall (IGA Store Manager)- 0424491398

Renae Mossman (IGA Administrator) - 0421459215


Timeline

Customer Service Consultant

Peoplecare
05.2023 - Current

Customer Service Cashier

IGA Supermarket
05.2021 - 05.2023

Customer Service Representative

Target
02.2019 - 05.2021

Warilla High School

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Hayley Drummond