Hayley Duong
Granville
Summary
Sales professional with proven track record in supporting sales teams and enhancing customer relations. Known for reliability and ability to adapt to changing needs, contributing to team success and achieving results. Possesses excellent communication and organizational skills. Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.
Overview
7
7
years of professional experience
Work History
Sales Assistant
Honey Birdette
10.2024 - 01.2025
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
Portfolio reservation agent
Salter Brothers Hotel Group
01.2023 - 06.2024
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Retail Assistant
Mecca Brand
07.2021 - 12.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Member of Student Representative Council
Blue Mountains International Hotel Management School
01.2018 - 01.2021
- Elevated school spirit by planning engaging events that fostered connections among students, faculty, and staff.
- Organized successful fundraising events, generating funds for student programs and scholarships.
Education
Master of Business Administration (MBA) - Human Resources
Western Sydney University
Sydney, NSW02.2024
Bachelor of Business - International Hotel and Resort Management
Blue Mountains Hotel Management School
Sydney, NSW06.2020
Skills
- Cash handling
- Customer engagement
- Patience and empathy
- Effective Communication
- Time management capabilities
- Cross-cultural design
- Relationship building
- Phone etiquette
- Customer service skills
- Stock management
Languages
English
Mandarin
Cantonese
Vietnamese
Alternate Name
Hy Linh Duong
Qualifications Skills
- Certificate of Academic Award for High Achievement, 2018-2020
- Certification for acknowledgement as a Student Representative Council Member, 2018
- Certificate of NSW and VIC Responsible Service of Alcohol, 2018-2025
Timeline
Sales Assistant
Honey Birdette
10.2024 - 01.2025
Portfolio reservation agent
Salter Brothers Hotel Group
01.2023 - 06.2024
Retail Assistant
Mecca Brand
07.2021 - 12.2022
Member of Student Representative Council
Blue Mountains International Hotel Management School
01.2018 - 01.2021
Bachelor of Business - International Hotel and Resort Management
Blue Mountains Hotel Management School
Master of Business Administration (MBA) - Human Resources
Western Sydney University
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