Hayley Du Rand
Bucasia,Australia
Summary
Results-driven leader with extensive experience in branch operations management at Bridgestone Mining Solutions Australia Pty Ltd, specializing in team collaboration and process optimization. Known for a detail-oriented approach that enhances customer relations and drives significant branch success. Recognized for a strong work ethic and ability to consistently meet strategic objectives.
Overview
17
17
years of professional experience
Work History
Branch Coordinator
Bridgestone Mining Solutions Australia Pty Ltd
Paget, QLD
10.2023 - Current
- Identified potential risks associated with branch operations and developed mitigation plans accordingly.
- Ensured compliance with company policies, procedures, and regulations.
- Provided support in resolving customer issues related to products or services offered by the branch.
- Participated in recruitment activities, including interviews and background checks, for hiring personnel.
- Established contacts with local businesses or organizations to increase market presence.
- Maintained records of inventory, sales, customers, and other relevant data.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Organized regular meetings with team members to discuss progress and challenges.
- Assigned tasks and responsibilities to staff members based on their qualifications.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Prepared monthly budget forecasts for the branch office expenses.
- Planned work schedules to maintain adequate staffing levels.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Facilitated communication between regional offices and local branches regarding business strategies.
- Resolved conflicts between staff members or customers as needed.
- Implemented strategies to reduce costs while maintaining high quality standards.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Supported outside sales force in servicing and obtaining new business.
- Conducted training sessions for new employees regarding job roles and responsibilities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Developed and implemented procedures for branch operations.
- Coordinated branch operations to ensure efficient customer service.
- Managed relationships with vendors and suppliers to facilitate timely delivery of goods or services.
- Performed periodic audits of internal processes to detect non-compliance issues promptly.
- Monitored staff performance and provided feedback to improve productivity.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Managed household errands and other essential duties.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
Branch Administrator
Chubb Fire
Paget, QLD
03.2023 - 09.2023
- Processed and recorded daily service reports along with technician timecards.
- Handled service record adherence to Chubb Fire & BMA policies, ensuring expedited claim processes.
- Ensured accurate recordkeeping by managing comprehensive service work documentation across various categories.
- Managed BMA purchase order transactions in the Ariba system.
- Prepared invoicing promptly by utilizing Pronto Xi to meet site-specific billing requirements at each BMA location.
- Cultivated partnerships with site-based Admin teams to ensure smooth execution of procurement and claiming workflows.
- Collaborated on improvements, ensuring seamless execution of tasks for improved team performance.
- Coordinated management of Purchase Order Amendments and Claim Rejections for optimal process efficiency.
- Streamlined teamwork processes across multiple divisions to sustain achievement of projected goals.
- Adhered to Workplace Health and Safety legislation guidelines.
- Facilitated teamwork to deliver top-notch service quality.
- Promote consistent teamwork fostering positive employee interactions.
- Ensured accurate entry of technicians' allowances, leave, and time data into Payroll.
- Resolved payroll issues through adjustment processes as requested by field technicians.
Operations Manager
Viking Mechanical
Paget, QLD
10.2022 - 02.2023
- Optimized workflow for effective management of Service and Parts operations at the relocated branch.
- Facilitated communication between operational teams to sustain and implement target-oriented strategies.
- Coordinated functions and operations at new business location.
- Continuously evaluate and improve procedures for maximum efficiency.
- Directed cohesive team dynamics to ensure consistent client satisfaction.
- Led initiatives to maintain strong connections among employees in the department.
- Optimized department performance for highest output.
- Implemented strategic layout to enhance space utilization.
- Initiated corrective measures to avert non-conformance.
- Identified and documented quality issues and proposed interim solutions.
- Implemented consistent interdepartmental communication strategies, ensuring effectiveness between all branches.
- Maintained consistent compliance with health, safety guidelines, and corporate standards.
- Supervised personnel to maintain alignment with HSE procedures.
- Facilitated management of staff inquiries in compliance with organizational standards.
- Monitored progress against set goals, revising strategies as necessary based on financial assessments.
- Ensured financial objectives by maintaining profits, sales volumes, and monitoring departmental costs.
- Collaborated with Directors to outline business goals and streamline organizational strategies.
Branch Manager
Viking Drive
Mackay, QLD
04.2021 - 10.2022
- Designed processes ensuring seamless operations for Service and Parts Teams.
- Coordinated efforts between departments to sustain momentum towards reaching monthly objectives.
- Directed group efforts to uphold outstanding customer experience standards.
- Guided team members to maintain positive interactions among employees.
- Directed functions and streamlined operations to optimize business efficiency.
- Ensure departments run efficiently at full production capacity.
- Developed space-efficient layout for newly established parts department.
- Implemented corrective measures to avert non-conformance.
- Detect problems in quality and offer provisional recommendations.
- Facilitated streamlined interdepartmental and branch communication systems.
- Implemented measures ensuring alignment with workplace safety protocols.
- Maintained strict adherence to established safety procedures across operations.
- Handled staff-related issues in alignment with established procedures.
- Assessed activity reports and financial statements to evaluate progress in achieving objectives and budgets.
- Monitored gross profit and sales volume while controlling departmental overheads to meet established targets.
- Collaborated with Directors to strategize business goals.
Concierge
RACQ Operations Mackay
Mackay, QLD
02.2021 - 04.2021
- Welcomed customers and guided to appropriate consultant.
- Maintained clear communication on wait durations.
- Performed administrative tasks such as filing paperwork and processing invoices.
- Built and maintained productive relationships with employees.
- Conducted daily walkthrough of the property to ensure cleanliness standards were met.
- Assisted with promotional activities by distributing marketing materials.
Service Operations
Viking Mechanical
Paget, QLD
03.2019 - 12.2020
- Efficiently oversee daily operations of Service and Parts Teams.
- Managed workload planning to ensure adequate staffing across multiple locations.
- Scheduled transportation and accommodations in line with staffing plans.
- Facilitated management operations across two additional business branches.
- Partnered with cross-functional teams to drive implementation of strategies for achieving monthly objectives.
- Facilitated teamwork to deliver exceptional customer service.
- Promoted positive employee relations among departmental staff.
- Directed coordination efforts to establish clear roles and procedures within the company's three branches.
- Directed department activities to maintain high productivity levels.
- Designed department plans for the most efficient use of available space.
- Implemented corrective measures to avert non-compliance.
- Address and log quality concerns, initiating potential resolutions.
- Implemented effective communication system between departments.
- Maintain adherence to Workplace Health and Safety laws and internal guidelines.
- Enforced compliance with Health, Safety and Environmental regulations.
- Handled staff concerns in accordance with Company policies and procedures.
- Monitored performance metrics and revised goals to enhance alignment with strategic priorities.
- Optimized gross profit and sales volume by effectively managing departmental overheads.
- Worked closely with Directors to outline business strategies and establish organizational guidelines.
Operations Manager
Mackay City Auto Group
Mackay, QLD
03.2018 - 03.2019
- Coordinated seamless execution of tasks within Service and Pre-delivery teams.
- Assisted in implementing strategies with management teams to meet projected monthly goals.
- Fostered collaboration among team members to deliver consistent service excellence.
- Facilitated efforts among departmental staff to maintain positive employee relationships.
- Enforced standards for managerial accountability in managing roles and operational outcomes.
- Directed the alignment of operational activities between both departments.
- Ensure consistent peak performance of departments.
- Strategized effective use of space through department layout planning.
- Persistently explored opportunities to increase sales growth.
- Implement corrective measures to address non-conformance.
- Documented quality issues and proposed corrective actions.
- Created robust framework for departmental interaction.
- Implemented a biannual review system for evaluating managerial staff.
- Maintained compliance with customer specifications within departments.
- Followed company policies and procedures for safety compliance.
- Supervised personnel to ensure alignment with HSE standards.
- Facilitated execution of best practice HR strategies in accordance with corporate policies.
- Facilitated completion of mandatory manufacturer-specific training programs.
- Recognized staff development needs and administered targeted coaching initiatives for performance improvement.
- Supervised resolution of employee concerns in compliance with company policies.
- Collaborated with Dealer Principal and Financial Controller to establish departmental budgets.
- Analyzed activity reports and financial statements to assess progress and status in achieving objectives and budgets.
- Sustain gross profit and manage volume to meet predetermined net profit goals.
- Collaborated with Dealer Principal to establish business goals.
- Developed comprehensive marketing strategy for financial year.
- Reported department performance during Senior Management meetings.
- Generate and present detailed monthly reports in line with each manufacturer's criteria.
- Nurtured long-standing relationships with seven major vehicle manufacturing companies.
- Oversaw adherence to manufacturers' KPI's, processes, and Corporate Identities.
Project Manager
Mackay City Auto Group
Mackay, QLD
09.2017 - 03.2018
- Led efficient operation and upkeep of facility systems.
- Generated comprehensive analysis of industry-leading management practices for facilities.
- Researched and reported on Aftercare product options.
- Conducted research on Oil and Fluid products, evaluating prices and cost effectiveness across all serviced brands and models.
- Performed regular site-wide evaluations of buildings and assets.
- Generated comprehensive report on facility management with visual documentation of repairs needed.
- Evaluated work demands and proposed actionable solutions with timeline expectations.
- Reviewed and updated maintenance contracts to align with best practices.
- Researched extensively to support Aftercare and Pre-delivery operational needs.
- Coordinated onsite presentations for entire sales and operational teams.
- Collaborated with stakeholders to determine optimal and cost-efficient solutions.
- Facilitated seamless onboarding of new Aftercare supplier through effective coordination.
- Researched oil specifications and generated detailed reports tailored to diverse makes and models handled by Company's service division.
- Collaborated with bulk oil suppliers to optimize procurement processes in alignment with manufacturing standards.
- Streamlined pricing strategies, procurement processes, and delivery coordination for bulk products.
Pre-Delivery Manager
Mackay City Auto Group
Mackay, QLD
09.2012 - 09.2017
- Recognized as 'Best Pre-delivery Department' in Pickering’s Group for three consecutive years.
- Coordinated and streamlined processes to ensure smooth functioning of Pre-delivery activities.
- Built effective partnerships with both internal and external customers.
- Ensured delivery of outstanding products to customers.
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Consistently met company and department objectives within budget and time constraints.
- Developed team environment to support engagement and high performance.
- Maintained positive relationships with clients to meet deadlines for service delivery.
- Managed performance issues with delivery team members.
- Identified opportunities to reduce cost and improve productivity.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Identified areas for improvement in existing processes or procedures related to software delivery.
- Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
Pre-Delivery Coordinator
Auto Corner
Mackay, QLD
01.2010 - 08.2012
- Organized delivery schedules and routes to ensure timely arrival of goods.
- Set up delivery schedules, monitored progress and informed customers of delays or changes.
- Managed communication between internal departments and external partners during the delivery process.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Service Coordinator
Mackay Computer Services
Mackay, QLD
01.2009 - 12.2010
Merchandiser
Arnotts
09.2007 - 12.2009
Education
PITMAN EXAMINATIONS INSTITUTE CERTIFICATES - Book-keeping & Accounts Level 1, Book-keeping & Accounts Level 2, English for Business Communications Elementary, English for Business Communications Intermediate, Office Procedures Level 1, Office Procedures Level 2, Typewriting Elementary, Word Processing Elementary
PITMAN EXAMINATIONS INSTITUTE
10.1993
UNIVERSITY OF CAMBRIDGE GENERAL CERTIFICATE ‘O’ LEVEL - Science (Physics & Chemistry), English Language, Mathematics, Geography, General Science, Food & Nutrition, Pure Chemistry, Biology
UNIVERSITY OF CAMBRIDGE
11.1992
Skills
- Detail-Oriented Approach
- Strong Organizational Ability
- Process Optimization
- Excellent work ethic
- Dedicated Team Member
- Collaborative Team Member
- Process improvement
- Relationship building and management
- Excellent time management skills
- Strong interpersonal skills
- Multi-tasking
- Branch operations management
Construction White Card
24714540, 01/20/21
Driver License
Qld Class C Type O
Volunteer Roles
- Professional Sports Trainer - Current Level 2 First Aid Officer, Provide Pain Management Certification, Occupational First Aid Certification,
- Coach & Manager, River Gods Touch Team, 2019
- Tour Manager, Mackay Junior Touch Association, 2016
- Team Manager, Waridube Touch Team, 2016, 2018
- First Aid, Magpies Junior Rugby League, 02/01/13, 12/31/18
- Secretary, Mackay Junior Rugby League, 2012
- First Aid Coordinator, Magpies Junior Rugby League, Level 2 First Aid Officer,
- Mackay JRL, On-Duty First Aid Officer for Games Days, Representative Program & Tours
Timeline
Branch Coordinator
Bridgestone Mining Solutions Australia Pty Ltd
10.2023 - Current
Branch Administrator
Chubb Fire
03.2023 - 09.2023
Operations Manager
Viking Mechanical
10.2022 - 02.2023
Branch Manager
Viking Drive
04.2021 - 10.2022
Concierge
RACQ Operations Mackay
02.2021 - 04.2021
Service Operations
Viking Mechanical
03.2019 - 12.2020
Operations Manager
Mackay City Auto Group
03.2018 - 03.2019
Project Manager
Mackay City Auto Group
09.2017 - 03.2018
Pre-Delivery Manager
Mackay City Auto Group
09.2012 - 09.2017
Pre-Delivery Coordinator
Auto Corner
01.2010 - 08.2012
Service Coordinator
Mackay Computer Services
01.2009 - 12.2010
Merchandiser
Arnotts
09.2007 - 12.2009
PITMAN EXAMINATIONS INSTITUTE CERTIFICATES - Book-keeping & Accounts Level 1, Book-keeping & Accounts Level 2, English for Business Communications Elementary, English for Business Communications Intermediate, Office Procedures Level 1, Office Procedures Level 2, Typewriting Elementary, Word Processing Elementary
PITMAN EXAMINATIONS INSTITUTE
UNIVERSITY OF CAMBRIDGE GENERAL CERTIFICATE ‘O’ LEVEL - Science (Physics & Chemistry), English Language, Mathematics, Geography, General Science, Food & Nutrition, Pure Chemistry, Biology
UNIVERSITY OF CAMBRIDGE
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