Hayley Ellery
Echuca,VIC
Summary
Talented Manager with expert team leadership, planning and organisational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Cotton On Group
Echuca, VIC
03.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new team members.
- Maximised sales and minimised shrinkage through excellent customer service.
- Approved regular payroll submissions for employees.
- Coached team members in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased store profitability by implementing cost-saving measures by working with budgets and wage percentages.
- Mentored team members for growth, positive work culture that encouraged collaboration and teamwork.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
2IC Manager
Cotton On Group
Echuca, VIC
07.2022 - 03.2023
- Conducted employee training sessions to educate employees on products and company policies.
- Planned and directed team members, training and performance evaluations to develop and control sales and service programs.
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Accomplished multiple tasks within established timeframes.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Retail Assistant
Cotton On
08.2019 - 06.2022
- Department Manager
- Answered questions about current promotions and resolved issues according to store policies.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Opening and closing a store, this includes cash up.
- Managing team members
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Assisted with revenue and profitability improvements, including advertising, sales and human resources initiatives.
Hospitality Worker
The American Hotel
ECHUCA, VIC
02.2018 - 12.2021
- Point of sales
- Customer service
- Excellent customer service
- Answered questions for guests and helped arrange special services such as dinner reservations.
- Served guests food and beverages in busy environment, including safe alcohol service
- Critical thinking
- Goal strategies towards Key performance indicators
- Working effectively in team environments
Hospitality Worker
McDonalds
Scoresby, VIC
06.2013 - 01.2018
- Serving Customers
- Time efficiency of skills
- Excellent customer service
- Team orientated
- Barista
Education
Diploma of Beauty Therapy - Beauty
Ella Bache
Online03.2023
Skills
- Customer assistance
- Administration and Reporting
- Communication
- Team management
- Managing Operations and Efficiency
- Staff Management
- Merchandise Stocking and Replenishing
- People skills
- Safe alcohol service
- Event planning
- Communicating with clients
- Employee Coaching and Motivation
Certification
- Infection understanding & Control
- Working with Children
- RSA
- First Aid
Reference
Liam Hood (Work)
Previous manager at the American Hotel Echuca and Cotton On Echuca
Contact no. 0432242523
Jacci Kelly (Work/Social)
Previous work colleague at Cotton On Echuca
Contact no. 0408809383
Denae Loudon (Work /Social)
Current work colleague at Cotton On Echuca
Contact no. 0447 824 641
Timeline
Store Manager
Cotton On Group
03.2023 - Current
2IC Manager
Cotton On Group
07.2022 - 03.2023
Retail Assistant
Cotton On
08.2019 - 06.2022
Hospitality Worker
The American Hotel
02.2018 - 12.2021
Hospitality Worker
McDonalds
06.2013 - 01.2018
Diploma of Beauty Therapy - Beauty
Ella Bache