Hayley Favell
Brisbane,QLD
Summary
Compassionate and experienced Disability Support Worker with a strong background in aged care and disability services. Skilled in providing tailored support to individuals with diverse needs, enabling them to live independently and comfortably. Proven ability to develop and implement personalised care plans that enhance clients' quality of life, promote dignity, and support their unique goals. Excellent interpersonal and communication skills, fostering trusting relationships with clients, families, and multidisciplinary teams. Committed to creating a safe and inclusive environment, with a focus on empowering clients to actively engage in their communities. Dedicated to continuous professional development and best practices in care, ensuring the highest standards of service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Creative Respite and Community Services
08.2023 - Current
- Provided compassionate and individualized support to clients with disabilities, assisting them in daily living activities to enhance their quality of life and promote independence.
- Developed and implemented tailored care plans in collaboration with clients, families, and multidisciplinary teams, ensuring that services met each individual's unique needs and goals.
- Supported clients in various activities, including personal care, mobility assistance, meal preparation, and community engagement, fostering social connections and skill development.
- Utilized effective communication skills to build trusting relationships with clients, actively listening to their concerns and advocating for their rights and preferences.
- Monitored and documented clients' progress and well-being, promptly reporting any changes or concerns to the supervising staff to ensure responsive and proactive care.
- Engaged in ongoing professional development and training to stay informed about best practices in disability support, promoting a safe and inclusive environment for clients
Support Services Worker
Anglicare Southern Queensland
11.2022 - 08.2023
- Delivered comprehensive domestic support to clients, including cleaning, shopping, and meal preparation, enabling them to live independently and comfortably in their homes.
- Ensured exceptional cleaning standards and timely completion of tasks, aligning with individual Domestic Care Plans to meet clients' unique needs.
- Leveraged strong interpersonal skills to engage with clients from diverse backgrounds, including those with challenging behaviours, fostering a supportive and respectful atmosphere.
- Observed and communicated any changes in client behaviour or well-being to management, advocating for clients' dignity and rights throughout the service delivery process.
- Actively participated in team meetings and training sessions, contributing to continuous improvement efforts and adherence to health and safety standards, while promoting a positive, client-centered culture within the organization.
Team Member
Coles
06.2021 - 11.2022
- Delivered exceptional customer service by addressing inquiries, resolving issues, and providing product information to enhance the shopping experience.
- Collaborated with team members to ensure efficient store operations and maintain high standards of cleanliness and organization
- Trained new staff on customer service protocols and store policies, fostering a supportive team environment.
Education
Bachelor of Social Work - Social Work
Griffith University
QLD01-2026
Skills
- Daily living assistance
- Housekeeping and meal preparation
- Personal Care
- Independent Living Support
- Documentation And Reporting
- Mobility support
- Health and safety
- Behaviour Support Plans
- Medication support
- First-aid and CPR
Certification
- HLTAID010 Provide basic emergency life support Australia Wide First Aid August 2023
- HLTAID011 Provide First Aid Australia Wide First Aid August 2023
- HLTAID009 Provide cardiopulmonary resuscitation Australia Wide First Aid August 2024
Timeline
Disability Support Worker
Creative Respite and Community Services
08.2023 - Current
Support Services Worker
Anglicare Southern Queensland
11.2022 - 08.2023
Team Member
Coles
06.2021 - 11.2022
- HLTAID010 Provide basic emergency life support Australia Wide First Aid August 2023
- HLTAID011 Provide First Aid Australia Wide First Aid August 2023
- HLTAID009 Provide cardiopulmonary resuscitation Australia Wide First Aid August 2024
Bachelor of Social Work - Social Work
Griffith University
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