Hayley Fogarty
Summary
I am an experienced professional in customer service dedicated to delivering impactful support and solutions for guaranteed customer satisfaction. With a proven track record of fostering strong team collaboration and adapting to changing needs. Skilled in managing customer check-ins and ensuring a seamless experience. I have excellent communication and problem-solving skills to address customer concerns and streamline operations. Diligent with a solid background in managing front desk operations, ensuring smooth visitor experiences. I can successfully handle high-volume call management and appointment scheduling, contributing to efficient office operations. Plus demonstrate organisational and communication skills to foster a welcoming environment.
Overview
6
6
years of professional experience
Work History
CHECK IN AGENT
South West Aviation Services (MRBTA)
02.2024 - Current
- Resolved customer complaints and provided effective solutions, ensuring satisfaction.
- Managed flight schedules, communicated updates on delays, and ensured accurate information for passengers.
- Assisted passengers with special needs and provided exceptional customer service.
- Utilized reservation systems to update and secure passenger information.
- Prepared reports on daily activities, supporting management improvements and identifying process efficiencies.
- Collaborated with team members to enhance service delivery and address operational challenges.
- Handled payments, account updates, and participated in meetings to identify growth opportunities.
WINDOW ATTENDANT
Fogs Dogs
12.2022 - 01.2025
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
TELEMARKETING
7 West Media
01.2023 - 12.2023
- Managed daily administrative tasks related to telemarketing coordination efficiently while maintaining high levels of accuracy in record-keeping practices.
- Streamlined the telemarketing process, optimizing call scripts for maximum impact and results.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Participated in weekly team meetings to review progress, discuss challenges, and share best practices for success in telemarketing campaigns.
- Handled inbound sales inquiries and outbound telemarketing calls.
- Enhanced customer engagement with personalized email, direct mail, and telemarketing campaigns.
RECEPTIONIST AND BARISTA
The Geographe Leisure Centre
01.2022 - 12.2023
- Greeted visitors and customers professionally, offering friendly and knowledgeable assistance.
- Managed appointments, communicated with clients, and updated client records.
- Directed incoming calls to the appropriate offices and resolved customer issues.
- Handled cash transactions and maintained accurate sales and payment records.
- Streamlined front desk operations, ensuring an organized reception area and efficient management of phone calls, emails, and walk-ins.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
BARISTA AND WAITRESS
The Good Egg Café
01.2021 - 12.2021
- Maintained a clean and organized workspace, ensuring safety and productivity.
- Created a welcoming atmosphere, addressing customer needs and handling complaints professionally.
- Contributed to a positive team environment through effective communication and collaboration.
- Managed time efficiently to balance front-of-house and back-of-house tasks, while preparing personalized beverages and operating equipment
CREW PERSON
Mc Donald's
01.2019 - 01.2021
- Contributed to sales growth by upselling promotional items and meal deals.
- Completed opening and closing procedures, ensuring optimal store readiness.
- Maintained a clean working environment, adhering to hygiene standards for safety.
- Managed high-stress situations effectively, ensuring prompt service and customer satisfaction.
- Collaborated with the team, multitasked, and handled customer complaints to ensure smooth operations and quality service.
Education
Bachelor of Communications -
Curtin University
Perth, WA06-2026
Certificate II - Workplace Skills
Ivet
10-2022
CAPE NATURALISTE COLLEGE
01.2022
HARRISDALE SECONDARY COLLEGE
01.2019
Skills
- Customer support
- Complaint handling
- Call centre operations
- Documentation and reporting
- Database management and entry
- Payment processing
- Administrative support
- Time management
- Computer proficiency
- Appointment scheduling
- Microsoft Office Suite
- Organization skills
- Airline reservation systems
- Passenger assistance
- Maintaining Professional appearance
Training
- Covid-19 Multiple Courses, 2020
- First aid training
- Thorough aviation training in multiple areas; specific needs, customer de-escalation, payment processing, and more.
- Responsible Service of Alcohol, 2023
Licenses/ qualifications
- Working with children's check
- First aid certificate
- Ability to obtain police clearance
- AMCO for Alliance and Skippers airlines
- Full Australian driver's license (automatic)
Timeline
CHECK IN AGENT
South West Aviation Services (MRBTA)
02.2024 - Current
TELEMARKETING
7 West Media
01.2023 - 12.2023
WINDOW ATTENDANT
Fogs Dogs
12.2022 - 01.2025
RECEPTIONIST AND BARISTA
The Geographe Leisure Centre
01.2022 - 12.2023
BARISTA AND WAITRESS
The Good Egg Café
01.2021 - 12.2021
CREW PERSON
Mc Donald's
01.2019 - 01.2021
Bachelor of Communications -
Curtin University
Certificate II - Workplace Skills
Ivet
CAPE NATURALISTE COLLEGE
HARRISDALE SECONDARY COLLEGE
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