Summary
Overview
Work History
Education
Skills
Personalreferees
Attributes
Personal Information
Timeline
Generic

Hayley Garland

Singleton,NSW

Summary

Detail-oriented team player with over 7 years of experience in retail and hospitality, showcasing strong organizational skills. In the most recent role as a Retail Sales Assistant at Connors Clothing, successfully supervised and mentored a team of 3 associates for a period of 3 weeks while the manager was undergoing training. Recognized for ability to effectively handle multiple projects simultaneously, ensuring a high level of accuracy and meticulous attention to detail. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

6
6
years of professional experience

Work History

Retail Sales Assistant

Connor Clothing
02.2023 - 04.2024
  • Maintaining and ordering stock for large groups e.g. weddings, funerals, sport functions.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Opening and closing store.
  • Operating cash register and accepting payments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Banking.
  • In-depth knowledge of product in a retail environment.
  • Selling products.
  • Understanding of KPIS.
  • Managing stock.
  • Great understanding of visual merchandising.
  • Maintained clean, organized store environment for an inviting shopping experience.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.

Barista and Kitchen Hand

Bites & Brew Café
12.2021 - 09.2022
  • Operating cash register and accepting payments.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demenour and promptly addressing their needs.
  • Cleaning and preparing table for use.
  • Cleaning café equipment such as coffee machine, ice maker, grinders and blenders.
  • Taking customers food and beverage orders.
  • Preparing and serving food and beverages for large groups up to 15+ or more.
  • Washing dishes.
  • Knowledge of food safety standards.
  • Opening and closing store.
  • Assist in training new staff members.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Deli Duties and Retail Assistant

IGA Supermarket
03.2020 - 06.2021
  • Stocked merchandise, clearly labeling items, and arranging according to size or color and date.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Operating cash register and accepting payments.
  • Taking customers food orders.
  • Opening and closing store.
  • Deep cleans such as the meat slicer, bain-marie, chicken oven and floors.
  • Cooking and prepping large portion e.g. 30+ cooked hot chickens, chicken wings, salads etc.
  • Great knowledge of food safety standards and PPE.
  • Assist in training new staff members.

Kitchen Hand & Room Service

Charbonnier Motor Inn Singleton
11.2017 - 11.2018
  • Taking food orders over the phone
  • Table service
  • Mopping floors
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Vacuuming
  • Deep cleans
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

Singleton High School
Singleton, NSW
12.2020

Skills

  • Adheres to OHS procedures and protocols
  • Follows tasks set by supervisor and completes them to a high standard
  • Ability to work both independently and as a team effectively
  • Ability to communicate and listen effectively
  • Time Management Capabilities
  • Exceptional customer service
  • Safe Food Handling Practices
  • POS System Operation
  • Patience and Empathy

Personalreferees

  • Sharon Bice, Millers Manager, 0434 245 250
  • Tammy Zanardi, Ally Fashion Manager, 0421 791 776

Attributes

  • Organized
  • Problem solving
  • Strong attention to detail
  • Time management
  • Flexibility
  • Quick learner
  • Communication skills
  • Works with others or individually
  • Adaptability

Personal Information

Date of Birth: 20/11/2002

Timeline

Retail Sales Assistant

Connor Clothing
02.2023 - 04.2024

Barista and Kitchen Hand

Bites & Brew Café
12.2021 - 09.2022

Deli Duties and Retail Assistant

IGA Supermarket
03.2020 - 06.2021

Kitchen Hand & Room Service

Charbonnier Motor Inn Singleton
11.2017 - 11.2018

Singleton High School

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Hayley Garland