Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hayley Gerrand

Chittering

Summary

Perceptive Financial Services Coordinator committed to improving operations to increase revenue. Skilled at implementing new procedures and policies within Western Power.

Decisive and disciplined with excellent time management abilities. Result-driven, with a strong background in customer service, stakeholder relationships and a reputation for reliability and getting the job done.

Agile with excellent communication and analytical skills. Managing customer relationships and dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers.

Overview

9
9
years of professional experience

Work History

Billing & Financial Services Coordinator

Western Power
12.2017 - Current
  • Compile and sort documents, such as invoices and substantiated business transactions.
  • Maintain database of records to facilitate smooth transactions for financial processes.
  • Supported the development of new business initiatives
  • Identified areas for cost reduction, leading to significant savings without compromising service quality or delivery through internal debt collection processes.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information in a timely manner.
  • Optimized operational workflows by identifying bottlenecks, implementing improvements, and monitoring progress toward goals.
  • Collaborated closely with management to establish performance benchmarks, guiding staff towards meeting key targets consistently.
  • Evaluate employee performance.
  • Facilitated communication between clients and internal departments for seamless coordination of financial services.
  • Streamlined financial processes for increased efficiency and improved accuracy in reporting. Utilising monthly reports.
  • Contributed significantly to the company''s revenue growth through proactive collections through our third party insurers. >$300K this FY.
  • Successfully managed high-priority projects in the Accounts Receivable space, under tight deadlines while maintaining focus on delivering exceptional results.
  • Developed strong communication and relationships with internal stakeholders and our clients, fostering trust and loyalty through consistent service excellence.
  • Effective training and processes for team members, enhancing their skills and promoting career growth within the organization.
  • Maintain updated records of all financial transactions to support traceability for the Senior Accountants and Management.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Proficiently multi-task whilst ensuring quality is not compromised and all tasks are completed by the desired deadline.


Administrative Assistant

Western Power
09.2015 - 12.2017
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings for my direct Manager as well as other Senior leaders when required.
  • Supported Senior Management through scheduling meetings, coordinating travel arrangements, and preparing crucial documents for the Annual Insurance trip to London and Melbourne.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Optimized calendar management for Management by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing to my findings or coordinating event logistics as needed for success.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking progress through the monthly TMC meetings.
  • Drafted correspondence and board papers for the CEO and department heads in company's voice.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

Certificate in Event Management -

Online
06.2019

High School Diploma -

Murrayville Community College
Murrayville, VIC
12.2000

Skills

  • Payment Collection
  • Financial Services
  • Database Management
  • Debt management
  • Financial coordination
  • Customer Relationship Building

Accomplishments

The role out of MyTime in 2012, was a massive project which I was lucky to be a part of which saw plenty of teamwork with internal stakeholders to get it off the ground and also saw me travelling to depots to train and support our staff in the transition.


Supporting the function and business with the roll out of EDM.


Timeline

Billing & Financial Services Coordinator

Western Power
12.2017 - Current

Administrative Assistant

Western Power
09.2015 - 12.2017

Certificate in Event Management -

Online

High School Diploma -

Murrayville Community College

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Hayley Gerrand