Summary
Overview
Work History
Education
Skills
Timeline
Generic

HAYLEY GIBBS

Werribee,VIC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Clinical Administrator

Odyssey House Victoria
04.2023 - Current
  • Maintained high-level knowledge of federal and [State] regulations on patient privacy.
  • Managed patient scheduling and rescheduling, directing related billing issues to supervisor.
  • Assisted patients in adhering to prescribed care models via phone and email communications.
  • Performed patient census operations, collecting data to generate comprehensive profile of practice's performance.
  • Drafted letters for government and commercial clients, providing verification of specific diagnoses and clinical results.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Coordinated with other healthcare providers concerning treatment plans for patients.

Sales Support Administrator

Southern States Group
10.2022 - 04.2023
  • Attended retailer and distributor product and sales training events to consistently increase product knowledge.
  • Organized promotional events and interacted with community to increase sales volume.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

PCA/AIN

BUPA Barrabool
01.2022 - 01.2023
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
  • Educated patients and families on proper care and treatment to facilitate successful home care.

Disability Program Support Worker

Flatout Inc
01.2020 - 01.2021
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Adhered to company requirements for patient interactions and care standards.
  • Kept accurate records for client files and handled related paperwork.
  • Designed individualized plans detailing daily activities and needs for clients.
  • Collaborated with healthcare providers to drive continuity of care.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Preserved and prepared reports and treatment records.

Pick Packer/Team leader

Prolife Foods
01.2019 - 01.2020
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Worked fast to meet assigned daily picking quotas.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Sorted and organized items in designated areas for easy access.
  • Operated manual and electric pallet jacks to move merchandise.
  • Conducted periodic inventory audits to verify accuracy.

Pick Packer

Kathmandu
01.2019 - 01.2019
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Utilized voice pick technology to increase order accuracy.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Replenished items taken from shelves, safely using equipment to lift and organize products.
  • Operated manual and electric pallet jacks to move merchandise.
  • Used RF scanners to track orders and verify accuracy.
  • Followed safety protocols and procedures to minimize workplace accidents.

Barista/Assistant Manager

Croc’s Play centre
01.2017 - 01.2019
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Education

Certificate 3 in Individual Support Disability -

Victoria University
Werribee, VIC
10.2022

Skills

  • Staff Meetings
  • Stakeholder Coordination
  • Manage Records
  • Digital Filing
  • Online Systems
  • Patient Admission
  • Call Transfers
  • Office Organization

Timeline

Clinical Administrator

Odyssey House Victoria
04.2023 - Current

Sales Support Administrator

Southern States Group
10.2022 - 04.2023

PCA/AIN

BUPA Barrabool
01.2022 - 01.2023

Disability Program Support Worker

Flatout Inc
01.2020 - 01.2021

Pick Packer/Team leader

Prolife Foods
01.2019 - 01.2020

Pick Packer

Kathmandu
01.2019 - 01.2019

Barista/Assistant Manager

Croc’s Play centre
01.2017 - 01.2019

Certificate 3 in Individual Support Disability -

Victoria University

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HAYLEY GIBBS