Hayley Gibbs
Port Macquarie,NSW
Summary
I’m a motivated and confident Aboriginal woman. I am currently working full-time in a temporary position, as a customer service officer for the Department of Communities and Justice in Taree.
I successfully completed a bridging course at university of Newcastlein 2022, with the hopes of starting my Diploma in Community Services in the coming year.
It has always been a goal of mine to support people that experience disadvantage, as I was once in a position of disadvantage and strived to build myself up.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Department Of Communities And Justice
09.2023 - Current
- provide customer satisfaction by efficiently addressing and resolving their inquiries and concerns to the best of my ability whilst adhering to DCJ's policies and procedures..
- Streamlined the communication between families and Caseworkers for timely issue resolution to ensure the safety of all parties involved.
- Managed payments and updated account profiles via; My Work Zone and ChildStory.
- Answered client telephone calls promptly to avoid on-hold wait times and increase customer satisfaction..
- Worked with team members to identify areas of improvement in processes and duties, to create an efficient work environment for everyone.
- Complete tasks and group conferences with respect and integrity to ensure the safety of Indigenous children is met.
- Demonstrate respect, friendliness and willingness to help wherever needed through out the office and passed on that respect to the families and young people involved.
- Adapted to the work flow of invoices and purchases and created a proficient way to adhere to my everyday tasks, which included learning new concepts quickly and efficiently.
- Minute the break down of problems and record the evaluated solutions to make decisions for child safety during Aboriginal Consults and Group supervision.
- Passionate about learning and committed to continual improvement including working towards a Casework Support position.
- Prioritised and organised my workload to ensure that I am able to provide an efficient work schedule during high work load periods.
Support Worker
Australian Unity
05.2023 - 09.2023
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Collaborated with teams and work colleagues to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, and reporting any changes to a manager and to an appropriate medical professional.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Transported clients to appointments, shopping venues and entertainment events according to their schedules.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Sales Assistant Team Member
Tarocash
12.2022 - 05.2023
- Increased sales by engaging with customers and identifying their specific needs.
- Enhanced customer satisfaction through providing personalized recommendations and attentive customer service.
- Assisted in achieving store sales targets by driving promotions and consistently upselling products.
- Delivered exceptional customer experiences by resolving inquiries and addressing concerns promptly and professionally.
- Strengthened customer loyalty through building rapport and offering knowledgeable assistance on products and services.
- Streamlined checkout process for enhanced efficiency, leading to shorter wait times for customers during peak holiday periods.
- Utilized data-driven insights from regular inventory analysis to optimize stock allocation strategies that minimized overstocking issues without sacrificing product availability.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Sales Assistant
Jay Jays
11.2020 - 01.2023
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Executed visual merchandising strategies to attract customers and drive sales.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Gathered and prepared sales materials in preparation for sales meetings.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Yapug (Pathways) - Sociology
University of Newcastle
Newcastle, NSW11.2022
Skills
- Customer Support
- Data Entry
- Scheduling
- Computer Proficiency
- Spreadsheet Management
- Information Security
- Minute Taking
- Invoice and payment Processing
- Business Administration
- Workflow Planning
Certification
- Working With Children's Check,
- National Criminal History Check
- Certificate to Provide First Aid and CPR
Timeline
Customer Service Officer
Department Of Communities And Justice
09.2023 - Current
Support Worker
Australian Unity
05.2023 - 09.2023
Sales Assistant Team Member
Tarocash
12.2022 - 05.2023
Sales Assistant
Jay Jays
11.2020 - 01.2023
Yapug (Pathways) - Sociology
University of Newcastle
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