Hayley Gill
Daylesford,VIC
Summary
Motivated job seeker actively pursuing a full-time role that offers professional challenges and the opportunity to utilize strong interpersonal skills, effective time management, and problem-solving expertise. Possesses a proven track record as a thorough team contributor with exceptional organizational capabilities and experience in successfully handling multiple projects with precision. Excels at prioritizing tasks and consistently meeting deadlines. Currently studying for a Cert 4 in Education Support, dedicated to furthering education and pursuing a diploma in the field.
Overview
11
11
years of professional experience
Work History
Education Support Worker
Daylesford Primary School
09.2024 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Manager
RSPCA
12.2022 - 02.2023
- Responsible for liaising with head office, covering staff / volunteer roster, dealing with donations, Cash handling, POS, cashing up, supervising volunteers, organizing the shop, bookkeeping duties, end of day banking, banking, dealing with returns, dealing with any problems or issues quickly and efficiently, liaising with the warehouse and organizing stock deliveries
- Greeting customers, socializing with customer
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maximized performance by monitoring daily activities and mentoring team members
Hairdresser - owner
Quality Cutz
01.2014 - 01.2016
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles
- Recorded notes for future reference about customer preferences and services delivered
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews
- Processed payments, entering sales in register for prompt customer service
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales
- Trimmed, cut, and shaped hair and hairpieces based on customer preference
- Boosted salon revenue by upselling hair care products and services based on individual client needs
- Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship
Education
Certificate 4 -
School Based Education Support
04.2025
Diploma - undefined
Business Admin
01.2024
Certificate 3 - undefined
Hairdressing
01.2014
Skills
- Training & Development
- Analytical thinking
- Multitasking Abilities
- Microsoft office
- Organizational skills
- Research
- Calm under pressure
- PPE use
- Problem-solving
- Teamwork and collaboration
Timeline
Education Support Worker
Daylesford Primary School
09.2024 - Current
Manager
RSPCA
12.2022 - 02.2023
Hairdresser - owner
Quality Cutz
01.2014 - 01.2016
Diploma - undefined
Business Admin
Certificate 3 - undefined
Hairdressing
Certificate 4 -
School Based Education Support
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