Summary
Overview
Work History
Education
Skills
Availability
Additional Information
Timeline
AdministrativeAssistant
Hayley Gill

Hayley Gill

Daylesford,VIC

Summary

Self-motivated and reliable individual, able to work as part of a team or on my own initiative. Can follow both written and verbal instructions and complete each task to the best of my ability and with great detail. Work well in a busy environment and can remain calm under pressure, while possessing good problem-solving skills and attention to detail. Dedicated and committed to all that I undertake, I am willing to learn and complete any training necessary. I have great people skills with very good communication skills, written and verbal, with future colleagues, and a passion to learn new skills.

I am a hardworking, self-motivated and reliable individual, able to work as part of a team or on my own initiative. I can follow both written and verbal instructions and complete each task to the best of my ability and with great detail. I work well in a busy environment and can remain calm under pressure, while possessing good problem-solving skills and attention to detail. I am dedicated and committed to all that I undertake, I am willing to learn and complete any training necessary. I have great people skills with very good communication skills, written and verbal, with future colleagues, and a passion to learn new skills. Im passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options, also a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
19
years of professional experience

Work History

Manager at Charity Shop

RSPCA Charity Shop
01.2022 - 01.2023
  • Responsible for liaising with head office, covering staff / volunteer roster, dealing with donations, Cash handling, POS, cashing up, supervising volunteers, organizing the shop, bookkeeping duties, end of day banking, banking, dealing with returns, dealing with any problems or issues quickly and efficiently, liaising with the warehouse and organizing stock deliveries.
  • Greeting customers, socializing with customer
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Hairdresser

Quality Cutz
04.2014 - 08.2016
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
  • Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Boosted salon revenue by upselling hair care products and services based on individual client needs.
  • Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.

Customer Service

BP
01.2006 - 01.2007
  • Worked behind the counter, taking cash and efpos transactions.
  • Was responsible for keeping the store clean and well stocked, did the end of day till
  • Ran a small of team of shelf stackers, cleaners and other counter staff.
  • Developed customer service scorecards to measure customer service performance.
  • Provided outstanding customer service.
  • Provided exemplary customer service on each field visit to deliver exemplary customer service.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
  • Directed cleaning, restocking, and customer service activities.
  • Utilized customer feedback to improve customer service.
  • Implemented and developed customer service training processes.
  • Resolved issues and maintained customer service standards.
  • Greeted customers and provided outstanding customer service.

Customer Service Representative

Virgin Mobile
03.2004 - 07.2006
  • Customer Service advisor at virgin mobiles first call canters in the uk
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Duties included Data entry, Problem solving, Customer Service, Mobile phone enquiry, Lost phone, Stolen phone, Contracts, Working in a team, Sales, Computer skills, Telephone communication skills, People skills
  • I left this position to come to Australia

Education

Diploma in Business Administration - Business Administration

Alison
Online
04.2024

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Cross-Functional Teamwork
  • Business Administration
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling
  • Payment Processing
  • Customer satisfaction measurement
  • Follow-up skills
  • Administrative Support
  • Prioritization
  • Clerical Support
  • Filing
  • Order Fulfillment
  • Store maintenance
  • Recordkeeping strengths
  • Account updating
  • Team motivation

Availability

9-5pm Monday till Friday

Additional Information

Iv been an at home mum for 15 years, in that time i have worked on and off but im at a point in my life where i want full time work. All my children are at school now and im available Monday till Friday 9-5pm, im a mature women who wants to look for a career now iv done my bit for my children. Im not looking for a position where i can't grow or learn, im looking for a position where i can continuously learn and grow and where i can build a career for myself.



The down side to coming back into the work force is i don't have a professional reference that wont be more then 5 years old or more, but im hoping being a mature dedicated women coming back to work will be enough for someone to give me a chance to prove im everything they see on this resume.



Timeline

Manager at Charity Shop

RSPCA Charity Shop
01.2022 - 01.2023

Hairdresser

Quality Cutz
04.2014 - 08.2016

Customer Service

BP
01.2006 - 01.2007

Customer Service Representative

Virgin Mobile
03.2004 - 07.2006

Diploma in Business Administration - Business Administration

Alison
Hayley Gill