Summary
Overview
Work History
Education
Skills
Timeline
Certification
References
StoreManager

Hayley Good Della-Grazie

Emu Plains,NSW

Summary

Friendly team member with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering a cautious team Member with extensive experience and unlimited energy. Skilled at maintaining and setting up equipment with understanding of use and knowledge of repair. Quick-thinking and hardworking individual with commitment to effective communication.



Overview

6
6
years of professional experience
1
1
Certificate

Work History

Crew Member

McDonald's
02.2021 - Current
  • Keeping the food preparation area, equipment and utensils clean and sanitary
  • Working front counter, drive-thru and other areas
  • Working well with teammates and acceptance of coaching from the management team
  • Collaborating with team members to complete orders
  • Assisting other team members to achieve goals
  • Preparing products following restaurant, health, and safety standards and procedures
  • Becoming familiar with products to answer questions and make suggestions
  • Preparing and cooking food orders for customers by noting customizations and portion sizes
  • Supporting great dining and meal experiences for guests
  • Helping keep kitchen, counter and dining areas cleaned and sanitized
  • Keeping the drawer balanced by accurately processing cash, credit and debit payments
  • Checking on dining areas to clean up spills, wipe down tables and restock stations
  • Replenishing condiments, beverages and supplies and changing out drink station syrups
  • Brewing coffee and tea while maintaining cleanliness of service areas
  • Proper labelling and storing food and fresh ingredients in the cooler or freezer to optimize freshness
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Completing milkshakes and ice cream desserts for customers
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins
  • Replenishing serving stations with fresh food and cleaning up any spills
  • Documented customer orders and conveyed special requests to kitchen staff
  • Prepare batches of food according to standard recipes
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
  • Operated as a full-service food provider in McDonald's establishment by taking orders, preparing meals and collecting payments
  • Swiftly and professionally addressed any customers complaints, escalating to management when requested
  • Backed up servers by setting up trays and completing some food deliveries
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up the serving line
  • Providing excellent customer service by greeting customers and meeting quality expectations
  • Taking orders, preparing meals and collecting payments.
  • Streamlined workflow processes by effectively prioritizing tasks based on urgency and scope of work required.

Mechanic Assistant

Opposite lock Emu Plains
01.2020 - 03.2020
  • Promoted shop safety by cleaning work areas and removing hazardous materials
  • Coordinated ready access to tools and parts needed for repair and maintenance activities
  • Conducted routine oil changes, tire rotations, fluid replacements and bulb changes
  • Adhered to established procedures for safe disposal of motor oil and other vehicle fluids
  • Shadowed qualified mechanics to learn more complex repairs and diagnostics
  • Assisted with major and minor repairs and structural alterations
  • Documented activities in the workbook to maintain detailed work records.
  • Assisted in diagnosing complex mechanical issues for accurate repair recommendations.
  • Improved vehicle performance by conducting regular maintenance checks and repairs.
  • Worked alongside senior mechanics to gain hands-on experience with advanced repair techniques and tools.
  • Followed detailed instructions of lead mechanic to achieve quality standards.

Front Of House Team Member

Red Rooster
06.2018 - 10.2019
  • Established welcoming atmosphere by greeting each guest warmly
  • Assisted servers with delivering food, filling beverages and retrieving items for guests
  • Trained new staff in front-of-house procedures, customer relations and cleaning
  • Helped guests at tables when in need of assistance
  • Disinfected frequently touched between guests to minimize infection risks
  • Reset tables between guests by restocking low items and wiping down surfaces
  • Serviced bathroom by cleaning surfaces and replacing soap
  • Checked entryway regularly and handled needs such as window cleaning and trash removal
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Utilized POS system to receive an food and beverage orders
  • Verified prepared food met standards for quality and quantity before serving customers.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
  • Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
  • Served as an effective liaison between kitchen staff and customers, addressing any dietary restrictions or special requests accurately.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Supported overall team goals by assisting other staff members during peak hours as needed.
  • Maintained updated knowledge of restaurant promotions and special events to keep patrons informed.
  • Greeted customers and answered inquiries regarding menu items and specials.

Education

Year 10 -

Nepean Creative And Performing Arts High School
Emu Plains, NSW
12.2019

O'loughlin Catholic College
Darwin, NT
05.2019

Skills

  • Daily Food Preparation
  • Time Management
  • Taking Orders
  • Food Packaging and Labelling
  • Menu Memorization
  • Health Code Compliance
  • Beverage Preparation
  • Customer Engagement
  • Cash Handling
  • Integrity and Honesty
  • Cleaning
  • Flexible Schedule
  • Cleaning and Sanitizing
  • Special Orders and Dietary Restrictions
  • Cash Drawer Operations
  • Adaptability and Flexibility
  • Workstation Setup and Breakdowns
  • Teamwork and Collaboration
  • Customer Service
  • Drive-Thru Operation
  • Supplies Monitoring and Restocking

Timeline

Crew Member

McDonald's
02.2021 - Current

Mechanic Assistant

Opposite lock Emu Plains
01.2020 - 03.2020

Front Of House Team Member

Red Rooster
06.2018 - 10.2019

Year 10 -

Nepean Creative And Performing Arts High School

O'loughlin Catholic College

Certification

RSA- responsible service of alcohol

References

  • Jack turnbull, Mc'Donalds Manager, 0421728840
  • Amanda Shemonov, Mc'Donalds Manager, 0426263251
  • Melissa keeley, Mc'Donald's manager, 042272796

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Hayley Good Della-Grazie