Hayley Graetz
Sunrise Beach,QLD
Summary
Self-motivated, enthusiastic worker with strong communication and problem-solving capabilities. Works well in high-pressure situations, enjoy challenges and happy to work in both team-oriented and solo positions. Willing to take on added responsibilities in order to assist coworkers and maintain an efficient and positive working environment. Looking for part-time or full-time work, including weekends and public holidays.
Overview
3
3
years of professional experience
Work History
Waitress Trainer & All Rounder
Hane Sushi
07.2022 - Current
- Developed strong communication skills by relaying information between kitchen staff, management, and waitstaff efficiently.
- Improved customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Provided support during high volume periods by efficiently managing multiple tables without compromising service quality.
- Supported new hires in acclimating to workplace by providing guidance and encouragement throughout their training period.
- Assisted with sales management, such as refunds, gift cards and end of day sales reports.
- Maintained restaurant cleanliness with thorough and regular cleaning regiments.
- Assisted with kitchen duties, such as food preparation, cooking and takeaway packing.
- Conducted closing duties, including restocking, stock storage, dishwashing and store lock-up.
Waitress & Kitchen All Rounder
Mooshka Tapas Bar (Permanently Closed)
03.2021 - 09.2021
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Displayed quick learning capabilities by memorizing and executing food preparation tasks, menu items and recipes.
Education
High School Diploma -
Noosa Flexible Learning Centre
Sunshine Beach, QLD11.2021
Student -
Coolum State High School
Coolum Beach, QLD11.2020
Skills
- Strong team player
- Patient and tactful
- Enthusiastic worker
- Strong memory and learning capabilities
- Exceptional communication and customer service skills
- Punctual and well presented
- Attentive and detail-oriented
- Proficient in cash, eftpos and sales management
- Food preparation and handling skills
References
Crystal - Hane Sushi Coolum Beach, Store & Regional Manager
Ph: 07 5324 2353
Email: hanesushicoolum@gmail.com
Timeline
Waitress Trainer & All Rounder
Hane Sushi
07.2022 - Current
Waitress & Kitchen All Rounder
Mooshka Tapas Bar (Permanently Closed)
03.2021 - 09.2021
High School Diploma -
Noosa Flexible Learning Centre
Student -
Coolum State High School
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