Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Hayley Gray

Keperra,QLD

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Energetic individual boasting a career of delivering exceptional service to customers and employees alike. Motivated Fitness Manager with a background spent hiring, onboarding and training teams of highly effective staff members representing the company and increasing business opportunities.

Overview

7
7
years of professional experience

Work History

Customer Service Manager

WORLD GYM STAFFORD
09.2022 - Current
  • Cash and Eftpos handling
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Opening and closing responsibilities
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • General customer service care of busy 24/7 gym
  • Kept reception area clean and neat to give visitors positive first impression.
  • Professional knowledge of health, fitness, supplement sales, massage/physiotherapist bookings etc
  • Updated reports, managed accounts, and generated reports for company database.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.

Club Manager

JETTS 24/7 FITNESS
02.2022 - 09.2022
  • General manager roles of busy 24/7 gym
  • Signing up members
  • Customer Service
  • Planned, organized and coordinated special events and celebrations.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Use of accounting systems such as DebitSuccess, Arma, Clubware etc.
  • Ordering stock, filing and inputting invoices etc
  • Data entry and cash handling as well as EFT machine
  • Recruited, hired and trained to develop high-performing staff.
  • Raised club traffic and brand reach with innovative online promotions.

Receptionist

FREEDOM LIFESTYLE & FITNESS
02.2021 - 02.2022
  • Answering phones, booking clients and services, money handling, taking payments etc
  • Making smoothies and crushes from scratch following recipes
  • Data Entry, Filing etc
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Greeting customers, customer service
  • Making and serving barista coffees
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.

Group Fitness Instructor

FREEDOM LIFESTYLE & FITNESS
02.2021 - 02.2022
  • Coaching group fitness classes
  • Correcting technique, referring clients etc
  • Managed group fitness classes of up to 30 members.
  • High paced, high intensity group fitness setting
  • Enhanced client experience by maintaining motivational and supportive culture.
  • Established classes to effectively match skill and learning levels of all participants.

Creche Attendant

FREEDOM LIFESTYLE & FITNESS, Blue Card
02.2021 - 02.2022
  • Blue Card Qualified
  • Looking after, caring for newborns, babies and toddlers while parents train
  • Monday to Friday for an hour each day
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.

Counter Assistant and Soccer Coordinator

ACTION INDOOR SPORTS STADIUMS
01.2017 - 02.2021
  • Provision of excellent customer service
  • Managed multiple tasks in high-volume environment.
  • Umpiring soccer games and coaching children
  • Data entry and centre organisation

Park Attendant

INFLATABLE WORLD
01.2018 - 01.2021
  • Supervising and entertaining children
  • Maintaining inflatables
  • Provision of excellent customer service
  • Stayed organized and aware of schedules to execute successfully booked events.
  • Preparation of food and drinks in accordance with safe food handling techniques
  • Worked controls, buttons and switches to safely operate rides.
  • Tested attractions before opening park to guests to optimize safety.

Business Trainee

ACTION INDOOR SPORTS CENTRE
02.2018 - 08.2018
  • Organisation of teams and preparing fixtures for teams each week
  • Provision of excellent customer service both in person at the counter and over the phone
  • Maintenance of cleanliness of centre to the highest standard
  • Commitment to Occupational Health and Safety policies and procedures

Sales Assistant

CITY BEACH
11.2017 - 02.2018
  • Provision of excellent customer service
  • Payments including cash handling and use of EFTPOS
  • Ensured customers had the most enjoyable shopping experience possible
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

Education

HLTAID009, HLTAID010, HLTAID011 CPR & First Aid -

ABC First Aid
Brisbane
02-2024

Toowoomba Certificate III in Business Administration -

Orion Training
2018

Responsible Service of Alcohol (RSA) -

Galaxy Training
2017

Certificate III Fitness

Binnacle Training
Toowoomba, QLD
11-2017

Education - Queensland Certificate of Education

Harristown State High School
Toowoomba, QLD
2017

Toowoomba Certificate II in Tourism (2016 -

Career Training Institute of Australia (CTIA)

Currently Completing Certificate 4 Fitness -

Australian Fitness Academy

Skills

  • Business Administration
  • Verbal and Written Communication
  • Multi-Line Telephone Systems
  • Time Management
  • Customer and Client Relations
  • Contract Development and Management
  • Brand Management
  • Staff Management
  • Cash Deposit Preparation
  • Maintaining Clean Work Areas
  • Company Guidelines
  • Team Leadership

Additional Information

  • Selected Achievements SPORT: , Soccer Team Willowburn FC Soccer Team SWQ Thunder Soccer Team The Gap FC Captain Harristown State School Girls Touch, Rugby League and Soccer Teams Junior Sports Person of the Year 2014-2015 Soccer Golden Boot Award Players Player 2015-2020 Coaches Award 2017-2020 ACADEMIC: Harristown State High School Indigenous Leader 2013-2017 Harristown State High School Silver Leader 2017 Harristown State High School Gold Academic Award every year 2013 – 2017

Timeline

Customer Service Manager

WORLD GYM STAFFORD
09.2022 - Current

Club Manager

JETTS 24/7 FITNESS
02.2022 - 09.2022

Receptionist

FREEDOM LIFESTYLE & FITNESS
02.2021 - 02.2022

Group Fitness Instructor

FREEDOM LIFESTYLE & FITNESS
02.2021 - 02.2022

Creche Attendant

FREEDOM LIFESTYLE & FITNESS, Blue Card
02.2021 - 02.2022

Business Trainee

ACTION INDOOR SPORTS CENTRE
02.2018 - 08.2018

Park Attendant

INFLATABLE WORLD
01.2018 - 01.2021

Sales Assistant

CITY BEACH
11.2017 - 02.2018

Counter Assistant and Soccer Coordinator

ACTION INDOOR SPORTS STADIUMS
01.2017 - 02.2021

HLTAID009, HLTAID010, HLTAID011 CPR & First Aid -

ABC First Aid

Toowoomba Certificate III in Business Administration -

Orion Training

Responsible Service of Alcohol (RSA) -

Galaxy Training

Certificate III Fitness

Binnacle Training

Education - Queensland Certificate of Education

Harristown State High School

Toowoomba Certificate II in Tourism (2016 -

Career Training Institute of Australia (CTIA)

Currently Completing Certificate 4 Fitness -

Australian Fitness Academy

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Hayley Gray