Hayley Gray
Salt Ash
Summary
Experienced Care Worker with 8 years experience. Empathetic and compassionate approach to cultivating trusting, stimulating and varied lifestyles for residents.
Offers enhanced care with a flexible learning approach to understanding the individual needs of residents.
Experience working in the community and in-home settings, providing guidance and encouragement through practical, physical and emotional support.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Individual Support Worker
NDIS
10.2022 - Current
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognised and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Remedial Massage Therapist
Self Employed Services
01.2000 - 12.2017
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Administered Swedish, deep tissue and sports massage techniques.
- Maintained accurate and up-to-date client records.
- Performed aroma therapies and specialized relaxation techniques.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
Captain Starlight
Starlight Childrens Foundation
01.2010 - 12.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Implemented creative techniques to create unique performances.
- Developed show concepts and themes to engage audience members.
- Managed variety of technical equipment used in performances.
- Negotiated contracts vendors, performers and crew for Starlight Room (in-hospital) performances.
- Created and maintained safe and nurturing environment for children.
- Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.
- Supervised children from ages 3 months to 18 years.
- Conducted safety and wellness inspections of facilities and sanitized toys and surfaces.
- Assessed needs of each student and developed art therapy interventions to meet needs.
- Talked with clients during art or other therapy sessions to build rapport, acknowledge progress and reflect upon reactions to artistic process.
Education
Certificate III Education Support -
TAFE NSW
01.2023
Advanced Diploma of Western Herbal Medicine -
Gracegrove College
Newcastle, NSW11.2010
Diploma of Remedial Massage -
School of Intergrated Body Therapies
Gorokan, NSW11.1999
Skills
- Time Management
- Direct Patient Care
- Emotional Assistance
- Supporting Daily Living Needs
- Supportive Personal Care
- Behaviour Redirection
- Community Integration
- Companionship and Emotional Support
- Multicultural Awareness
- Motivating, enthusiastic and Inspiring
- Encouraging Participation and Inclusivity
- Creating a Safe Learning Environment
- Computer and Microsoft Office Skills
- Records Maintenance
- Verbal and Written Communication Skills
- Compassionate Communication
- Physical Therapy Administration
Timeline
Individual Support Worker
NDIS
10.2022 - Current
Captain Starlight
Starlight Childrens Foundation
01.2010 - 12.2012
Remedial Massage Therapist
Self Employed Services
01.2000 - 12.2017
Certificate III Education Support -
TAFE NSW
Advanced Diploma of Western Herbal Medicine -
Gracegrove College
Diploma of Remedial Massage -
School of Intergrated Body Therapies
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