Summary
Overview
Work History
Education
Skills
Activities
Personal Information
Certification
Timeline
Generic

Hayley Grech

Sydney,Australia

Summary

An initiative-taking and customer-focused professional with over 4 years of experience in customer service, sales, and administrative support. Possesses excellent communication and critical thinking skills and is able to work effectively in a team environment. Dynamic Hospitality Specialist dedicated to making guests feel welcome and appreciated. Exceptional people skills and outgoing personality. Initiative-taking employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional people skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing second year paramedicine student pursuing flexible part-time employment with weekend and evening shift options.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hospitality Worker

Enzos Cucina
Chipping Norton, New South Wales, Sydney Australia
09.2020 - Current
  • Provided exceptional customer service to clients
  • Resolved customer complaints and issues
  • Assisted customers with product selection and purchases
  • Maintained accurate records of customer interactions
  • Second in charge role
  • Provided customer service to ensure satisfaction throughout their dining experience
  • Answered questions regarding menu items, special offers and other restaurant information
  • Took orders accurately and communicated them to the kitchen staff promptly
  • Checked on customers regularly to ensure satisfaction with meals and services
  • Performed cashiering duties such as taking payments from customers using POS systems and manual methods
  • Restocked supplies
  • Maintained knowledge of daily specials and promotions offered by the restaurant
  • Ensured compliance with health codes related to food preparation, storage, handling, and sanitation standards
  • Assisted in training new hospitality workers on proper procedures for providing quality customer service
  • Resolved customer complaints professionally while maintaining a friendly attitude towards patrons
  • Organized special events such as banquets or corporate functions according to guest specifications
  • Managed reservations for guests who wished to dine at the restaurant
  • Welcomed customers to property and offered immediate assistance with needs
  • Assisted guests by promptly responding to questions, requests, and concerns
  • Supported team operations by keeping supplies well-stocked and stations ready for guest service.

Factory Production Line Worker

Armor Australia
Banksmeadow, New South Wales
01.2020 - 08.2020
  • Manual dexterity
  • Attention to detail
  • Physical stamina
  • Teamwork
  • Time management
  • Quality control
  • Safety awareness
  • Adaptability

Dance Teaching Assistant

Glenda Yee School of Dance
Hoxton Park, New South Wales
01.2019 - 11.2019
  • Assisted dance instructor with setting up and breaking down classes, including moving equipment and timetabling
  • Provided support to the lead teacher in implementing lesson plans and instructional activities
  • Monitored student behavior during class to always ensure safety of students
  • Encouraged positive relationships between students while aiding when needed
  • Demonstrated correct technique for proper execution of movements as needed
  • Helped maintain a safe learning environment by enforcing rules and regulations set by the instructor
  • Assisted with preparing costumes, props, music, supplies., for each class session
  • Assisted with marking attendance records for each class session
  • Conducted warm-up exercises prior to classes beginning
  • Maintained cleanliness of studio space before and after classes.

Education

Bachelor of Paramedicine -

Western Sydney University
12.2025

High School Certificate -

Good Samaritan Catholic College
11.2021

Skills

  • Communication
  • Bartending and Cocktail Mixing
  • Problem-solving
  • Time management
  • Teamwork
  • Attention to detail
  • Safe Alcohol Service
  • Supply Restocking
  • Payment Processing
  • Front Desk Management
  • Cash Handling
  • Extensive First Aid knowledge
  • POS System Operation

Activities

  • Member of the St Johns Ambulance volunteer service
  • Keep up a regular fitness regime

Personal Information

  • Age: 20
  • Date of Birth: 23/03/2004

Certification

  • CPR and First Aid
  • Working with Children Check
  • Responsible Service of Alcohol (RSA)

Timeline

Hospitality Worker

Enzos Cucina
09.2020 - Current

Factory Production Line Worker

Armor Australia
01.2020 - 08.2020

Dance Teaching Assistant

Glenda Yee School of Dance
01.2019 - 11.2019

Bachelor of Paramedicine -

Western Sydney University

High School Certificate -

Good Samaritan Catholic College

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Hayley Grech