Hayley Hanlon
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing and positive personality. Motivated to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
Work History
Clinic Administrator
Knight Health
09.2023 - Current
- Improved clinic efficiency by streamlining administrative processes and implementing new scheduling systems.
- Reduced patient wait times by optimizing appointment scheduling and effectively managing staff workload.
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Processed patient medicals and sent to recruiters.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
Customer Service Assistant/Administration Assistant
Totally Workwear
02.2023 - 09.2023
- Managed customer accounts.
- Managed filing system, entered data and customer accounts.
- Managed email correspondence and handled incoming and outgoing mail.
- Greeted customers.
- Input invoices and created quotes.
- Answered constant flow of customer calls with minimal wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Reservations Agent
Samphire Rottnest
11.2022 - 02.2023
- Handled reservations and answered questions from interested patrons for a busy 80 room hotel.
- Provided high level of customer service to each person by using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Team Leader
Tesco Ireland
04.2020 - 10.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Handled day-to-day customer contact via phone and email.
Sales Assistant
Segals
05.2019 - 03.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Managed efficient cash register operations.
Beauty Therapist
Sparkles R Us
05.2019 - 09.2019
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Retail Assistant
Tesco Ireland
08.2016 - 03.2019
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeled items, and arranged according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Colaiste Bride
Dublin06.2015
Skills
- Customer Satisfaction
- Manage Correspondence
- Database and Client Management Systems
- Multi-Line Telephone Systems
- Computers and Technology
- Appointment Scheduling
- Patient Relations
- Office Administration
Additional Information
References available upon request.
Languages
English
Native or Bilingual
Timeline
Clinic Administrator
Knight Health
09.2023 - Current
Customer Service Assistant/Administration Assistant
Totally Workwear
02.2023 - 09.2023
Reservations Agent
Samphire Rottnest
11.2022 - 02.2023
Team Leader
Tesco Ireland
04.2020 - 10.2022
Sales Assistant
Segals
05.2019 - 03.2020
Beauty Therapist
Sparkles R Us
05.2019 - 09.2019
Retail Assistant
Tesco Ireland
08.2016 - 03.2019
High School Diploma -
Colaiste Bride
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