Hayley Harper
Pakenham ,VIC
Summary
Dynamic Customer Service Representative with a proven track record at Coles, excelling in resolving customer complaints and enhancing satisfaction. Leveraging critical thinking and active listening skills, I effectively managed high-stress situations, consistently delivering exceptional service and fostering positive relationships. Committed to continuous improvement and team collaboration to achieve outstanding results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Coles
Pakenham
11.2024 - Current
- Assisted customers in resolving complaints.
- Demonstrated respect and kindness consistently.
- Assisted customers with inquiries, providing accurate information and support.
- Resolved customer issues through effective communication and problem-solving techniques.
- Learned company policies and procedures to deliver exceptional service consistently.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
Officer Secondary College
Officer, VICSkills
- Customer service
- Active listening
- Critical thinking
Timeline
Customer Service Representative
Coles
11.2024 - Current
Officer Secondary College