Hayley Harrison
Woree,QLD
Summary
Experienced and self-motivated Store Manager, bringing forth years of industry experience and expertise. Equipped with a diverse and promising skill-set, conducive to creating positive team relationships resulting in optimal customer service. Passionate about the customer service industry, and eager to bring my years of experience and growth to another flourishing establishment.
Overview
11
11
years of professional experience
Work History
Store Manager
Urban Habit
01.2023 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Interacted well with customers to build connections and nurture relationships.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Walkers Doughnuts Fountain Gate
01.2019 - 01.2023
- Within this position, I worked alongside the owner to ensure the efficient running of the day-to-day operations of the store
- My main responsibilities included: Providing excellent customer service, Preparing shift schedules and delegating tasks, Cash/Eftpos Handling & Payment processing, Customer complaints management, People Leadership, Calculating future stock needs and placing orders, Opening & closing of the store, Maintaining a clean working environment, Upselling and cross marketing, Food and drink preparation/handling (including coffees, hot chocolates etc), Practicing occupational health and safety, Managed orders, supervised stock, and occasionally altered menus to offer seasonal and customer-pleasing items, Identified areas where processes, equipment, or methods should be changed.
Assistant Store Manager
San Churro Fountain Gate
01.2013 - 01.2018
- Within this position, I worked alongside the owner to ensure the efficient running of the day-to-day operations of the store
- My main responsibilities included: Providing excellent customer service, Food and drink preparation/handling (including coffees, hot chocolates etc), Cash/Eftpos Handling & Payment processing, Customer complaints management, People Leadership, Calculating future stock needs and placing orders as needed, Preparing shift schedules and delegating shifts, Opening & closing of the store, Maintaining a clean working environment, Upselling and cross marketing, Practicing occupational health and safety.
Education
Tasmanian Certificate of Education -
Polytechnic Tasmania, Launceston
01.2011
Certificate 3 - Hospitality -
Polytechnic Tasmania, Launceston
01.2010
Skills
- Leadership
- Customer Service Management
- POS Systems
- Time Management
- Ability to Multitask
- Thrive Under Pressure
References
- David Lock, Walkers Doughnuts Fountain Gate, 0425 168 070
- Zara Cowie, San Churro Fountain Gate, 0404 855 963
Hobbies and Interests
- Reading
- Cooking
- Traveling
- Walking my dogs
- Socializing
Timeline
Store Manager
Urban Habit
01.2023 - Current
Store Manager
Walkers Doughnuts Fountain Gate
01.2019 - 01.2023
Assistant Store Manager
San Churro Fountain Gate
01.2013 - 01.2018
Tasmanian Certificate of Education -
Polytechnic Tasmania, Launceston
Certificate 3 - Hospitality -
Polytechnic Tasmania, Launceston
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