Hayley Heal
Hammond Park,WA
Summary
Dynamic Store Manager with a proven track record at Baby Bunting, excelling in customer service and inventory management. Enhanced customer satisfaction through effective problem-solving and staff training, while fostering a positive work culture. Successfully reduced employee turnover by creating a supportive environment and implementing performance reviews to drive engagement.
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Store Manager
Baby Bunting
Myaree WA
06.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Receptionist
Alexandra Holiday Park
Alexandra NZ
11.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Roadhouse Manager
On The Go Roadhouse
Cue, WA
03.2023 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Department Manager
Coles Supermarket
Byford, WA
2009 - 2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Increased customer satisfaction with proactive issue resolution strategies.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Kelmscott Senior High School
Kelmscott, WA11.1999
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Store merchandising
- Retail inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Goals and performance
- Operations management
- Payroll management
- Loss prevention
- Performance reviews
- Leading staff meetings
- Delegating work
- Culture development
- Systems and software expertise
- Verbal and written communication
Certification
Current First Aid Certificate
Working at Heights
Atmospheric Testing
Working in Confined Spaces
C class Drivers Licence
Timeline
Store Manager
Baby Bunting
06.2024 - Current
Receptionist
Alexandra Holiday Park
11.2023 - 03.2024
Roadhouse Manager
On The Go Roadhouse
03.2023 - 09.2023
Department Manager
Coles Supermarket
2009 - 2022
Kelmscott Senior High School