Hayley Hempson
Robina
Summary
Resourceful BOH Supervisor and Cosmetic Retail Assistant, known for high productivity and efficient task completion. Skilled in inventory management, BOH operations optimization, and staff/product training. As well as knowledge in not only Makeup, but skin, hair and body while working at Mecca for 5yrs. Excels in product knowledge, leadership, time management, and problem-solving. Ready to maintain a smooth operations field and product knowledge, all while ensuring exceptional customer experiences within the beauty and wellbeing industry.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
Work History
BOH Supervisor
JD Sports
Robina
06.2025 - Current
- Supervised daily operations in fast-paced retail environment.
- Coordinated inventory management and stock replenishment processes.
- Trained new team members on safety and operational procedures.
- Maintained cleanliness and organization of back-of-house areas.
- Monitored quality control standards during product handling and storage.
- Communicated effectively with team to enhance workflow efficiency.
- Established procedures for receiving deliveries from suppliers, verifying accuracy of orders, and storing products appropriately.
- Participated in weekly meetings with management team to discuss upcoming events and promotions.
Retail Host/BOH supervisor
Mecca Brands
Robina
09.2020 - 10.2025
- Developed strong relationships with clients to ensure repeat business and loyalty.
- Provided customers with advice on selecting the right products, colors and techniques for their desired look.
- Assisted in product selection by providing information about ingredients, pricing and availability.
- Performed inventory management tasks such as restocking shelves with new items.
- Organized displays and counters to promote sales of cosmetic products.
- Developed promotional materials for upcoming events or special offers.
- Took part in training sessions designed to improve knowledge of cosmetic brands and products.
- Ensured proper hygiene practices were followed at all times when working with clients.
- Applied makeup to clients according to their individual preferences and skin types.
- Greeted customers warmly upon arrival at store and counter.
- Demonstrated application techniques for various makeup products and tools.
- Educated customers about skincare routines and product benefits.
Hospitality Worker
Marriott Resort
Gold Coast
03.2017 - 09.2020
- Provided exceptional customer service to enhance guest experiences.
- Assisted in room setup and maintenance for events and conferences.
- Maintained cleanliness and organization of common areas and facilities.
- Handled guest inquiries and resolved issues promptly and professionally.
- Welcomed customers to property and offered immediate assistance with needs.
FOH Team Member
McDonalds
Mackay
02.2015 - 03.2017
- Provided exceptional customer service in fast-paced dining environment.
- Operated cash register and handled transactions efficiently.
- Maintained cleanliness and organization of dining area and kitchen.
- Collaborated with team to ensure smooth service flow during peak hours.
- Stocked supplies and ensured availability of menu items throughout shifts.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
Education
Mackay North State High School
Mackay, QLDSkills
- Inventory management
- Operational procedures
- Skin analysis
- Product knowledge
- Color matching
- Visual merchandising
- Retail sales
- Customer engagement
- Client education
- Retail merchandising
- Effective communication
- Staff training
- Problem solving
- Time management
- Attention to detail
- Customer relationship management
- Delivery coordination
Affiliations
- Book nerd
- Makeup lover
- Skincare enthusiasts
- Beach goer
References
References available upon request.
Timeline
BOH Supervisor
JD Sports
06.2025 - Current
Retail Host/BOH supervisor
Mecca Brands
09.2020 - 10.2025
Hospitality Worker
Marriott Resort
03.2017 - 09.2020
FOH Team Member
McDonalds
02.2015 - 03.2017
Mackay North State High School