Summary
Overview
Work History
References
Timeline
Generic

Hayley Herbert

Gold Coast

Summary

Dedicated and reliable Housekeeper and Personal Assistant with over 5 years of experience managing the cleanliness and organization of private residences. Expertise in maintaining luxury homes, providing high-level cleaning services, and assisting with various administrative tasks. Known for a strong work ethic, attention to detail, and the ability to handle valuable items with care. Proven track record of building trust with employers and maintaining confidentiality. Skilled in multitasking, time management, and ensuring a seamless, well-run household environment.

Overview

8
8
years of professional experience

Work History

Housekeeper/Personal Assistant

Private Residence
12.2021 - Current
  • Known for exceptional trustworthiness and honesty, consistently entrusted with valuable and expensive items.
  • Managing the cleanliness and organization of a three-story penthouse
  • Managing laundry, handling dry cleaning, and coordinating with external service providers such as gardeners, pool maintenance etc
  • Running errands, meal prepping, shopping, and cooking
  • Caring for two dogs, ensuring their grooming and vet appointments are up-to-date
  • Skilled in maintaining the privacy and confidentiality of the household, ensuring a secure and respectful atmosphere.

Housekeeper

Hamilton Island Enterprises
09.2021 - Current
  • Holiday Home Cleaning
  • Windows, vacuuming, mopping, bathrooms, kitchens, dusting, beds
  • Leading teams and training new staff
  • Extreme attention to detail in the luxury homes

Cleaning Specialist

Open Projects Group
05.2019 - 08.2021
  • Weekly cleaning of the Director of the company's home and cleaning his parents home
  • Running errands when needed
  • Established and maintained a clean and comfortable home environment by checking if anything is expired in the kitchen and replacing items, cleaning kitchen, bathroom's, emptying bins, dusting, window cleaning, vacuuming, mopping, washing bed linen and re making beds
  • Cleaning the directors houseboat weekly
  • Safely cleaned industrial job sites once the tradesmen had completed the shop fitout, using maximum strength cleaning solutions and equipment
  • Also delivering quality customer service to address urgent needs and cleaning requests from clients
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs
  • Office cleaning where I Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs

Residential House Cleaner

Diamond Cleaning
08.2018 - 04.2019
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens
  • Very luxurious High end home's, everything is cleaned with excellence, having a 'can do' attitude and fulfilling clients requests is a must
  • Developed and maintained courteous and effective working relationships

Housekeeping Attendant

Couran Cove Island Resort
04.2017 - 07.2018
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs
  • Documented and reported all necessary facility and building repairs observed
  • Verified cleanliness and organization of storage areas and carts
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures

References

Hollie Taylor- Principle of Private Residence- 0498 478 900


Natalie Mortimer- Personal Assistant for Director of Open Projects- 0452540695

Timeline

Housekeeper/Personal Assistant

Private Residence
12.2021 - Current

Housekeeper

Hamilton Island Enterprises
09.2021 - Current

Cleaning Specialist

Open Projects Group
05.2019 - 08.2021

Residential House Cleaner

Diamond Cleaning
08.2018 - 04.2019

Housekeeping Attendant

Couran Cove Island Resort
04.2017 - 07.2018

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Hayley Herbert