Hayley Hickey
Bowen
Summary
Offering excellent interpersonal skills and genuine interest in the Coffee industry. Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Contributes to team-orientated setting and maintains high standard of cleanliness and organization. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Barista
Fiorella Florals-Lily Williams
05.2025 - Current
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated espresso machines and brewing equipment with precision and care.
- Managed inventory by monitoring stock levels and placing orders as needed.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Implemented best practices for maintaining food safety and hygiene standards.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Barista
Cuppas on the Cape- Emma Dahl
12.2023 - 05.2025
- Prepared high-quality coffee and beverages using espresso machines and grinders.
- Maintained cleanliness of workstations, ensuring compliance with health and safety standards.
- Assisted customers with menu selections, providing knowledgeable recommendations for beverages.
- Operated cash register, processing transactions accurately and efficiently.
- Collaborated with team members to ensure smooth service during peak hours.
- Learned to adapt quickly to changing customer demands in a fast-paced environment.
- Participated in training sessions to develop barista skills and improve service quality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
No Degree - Bowen State High School Student
Bowen State High School
Bowen 01.2025 - Current
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Order taking
- Cash register operation
- Espresso machine operation
- Decision-making
- Team leadership
- Adaptive and creative
- Safe food handling
- Beverage preparation
- Safe food handling practices
- POS systems and operation
- Coffee machinery
- Espresso preparation
- Latte art
- Product upselling
- Ordering procedures
- Multitasking and organization
- Clear communication
- Team collaboration
- Verbal and written communication
- Front counter maintenance
- Ingredient restocking
- Coffee brewing
- Calm demeanor
- Speedy and efficient
- Positive and professional
- Solid problem solver
- Opening and closing coordination
- Customer service
- Teamwork and collaboration
- Adaptable and flexible
- Reliable and dependable
- Active listening
- Excellent communication
- Cash register operations
- Order preparation
Professional demeanor
Basic math
Cleaning and sanitizing
Multitasking
Flexible schedule
Multitasking Abilities
Available weekends
Timeline
Barista
Fiorella Florals-Lily Williams
05.2025 - Current
No Degree - Bowen State High School Student
Bowen State High School
01.2025 - Current
Barista
Cuppas on the Cape- Emma Dahl
12.2023 - 05.2025
Extracurricular activities
Bowen Blast Football Club - Night Soccer, Club Soccer
Bowen Touch Football Association - Club Touch Football