Summary
Overview
Work History
Education
Skills
Timeline
Extracurricular activities
Barista

Hayley Hickey

Bowen

Summary

Offering excellent interpersonal skills and genuine interest in the Coffee industry. Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Contributes to team-orientated setting and maintains high standard of cleanliness and organization. Looking to transition into new field where these transferrable skills can be effectively utilized.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work History

Barista

Fiorella Florals-Lily Williams
05.2025 - Current
  • Prepared and served high-quality beverages in fast-paced environment.
  • Maintained cleanliness and organization of workstations to enhance efficiency.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Operated espresso machines and brewing equipment with precision and care.
  • Managed inventory by monitoring stock levels and placing orders as needed.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Implemented best practices for maintaining food safety and hygiene standards.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Barista

Cuppas on the Cape- Emma Dahl
12.2023 - 05.2025
  • Prepared high-quality coffee and beverages using espresso machines and grinders.
  • Maintained cleanliness of workstations, ensuring compliance with health and safety standards.
  • Assisted customers with menu selections, providing knowledgeable recommendations for beverages.
  • Operated cash register, processing transactions accurately and efficiently.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Learned to adapt quickly to changing customer demands in a fast-paced environment.
  • Participated in training sessions to develop barista skills and improve service quality.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Education

No Degree - Bowen State High School Student

Bowen State High School
Bowen
01.2025 - Current

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Problem-solving
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Order taking
  • Cash register operation
  • Espresso machine operation
  • Decision-making
  • Team leadership
  • Adaptive and creative
  • Safe food handling
  • Beverage preparation
  • Safe food handling practices
  • POS systems and operation
  • Coffee machinery
  • Espresso preparation
  • Latte art
  • Product upselling
  • Ordering procedures
  • Multitasking and organization
  • Clear communication
  • Team collaboration
  • Verbal and written communication
  • Front counter maintenance
  • Ingredient restocking
  • Coffee brewing
  • Calm demeanor
  • Speedy and efficient
  • Positive and professional
  • Solid problem solver
  • Opening and closing coordination
  • Customer service
  • Teamwork and collaboration
  • Adaptable and flexible
  • Reliable and dependable
  • Active listening
  • Excellent communication
  • Cash register operations
  • Order preparation

Professional demeanor

Basic math

Cleaning and sanitizing

Multitasking

Flexible schedule

Multitasking Abilities

Available weekends

Timeline

Barista

Fiorella Florals-Lily Williams
05.2025 - Current

No Degree - Bowen State High School Student

Bowen State High School
01.2025 - Current

Barista

Cuppas on the Cape- Emma Dahl
12.2023 - 05.2025

Extracurricular activities

Bowen Blast Football Club - Night Soccer, Club Soccer

Bowen Touch Football Association - Club Touch Football


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Hayley Hickey