Hayley Horrocks

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Evaluated client financial positions and identified most appropriate banking products.
• Performed loan servicing functions to check compliance with applicable terms and conditions.

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.

Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

• Reviewed business finances and back-end administrative procedures.
• Observed restaurant operations, watched staff interactions and ate different foods from established menu.
• Trained new employees in operational procedures and modeled duties for front and back house positions.

• Carefully interviewed, selected, trained and supervised staff.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Delivered in-depth training to workers in food preparation and customer-facing roles.
• Controlled regular maintenance and repair operations to keep building and equipment in peak condition.
• Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Correctly calculated inventory and ordered appropriate supplies.
• Led and directed team members on effective methods, operations and procedures.