Hayley Horsfall
Fairfield,NSW
Summary
Highly efficient team member, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
1
1
year of professional experience
Work History
CREW MEMBER
McDonalds
01.2020 - 11.2020
- Prepared products following restaurant, health, and safety standards and procedures
- Cleaned and maintained all areas of restaurant to promote clean image
- Packaged menu items into bags or trays and placed drink orders into carriers
- Became familiar with products to answer questions and make suggestions
- Provided excellent customer service by greeting customers and meeting quality expectations
- Operated cash register and process various forms of payment
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Worked front counter, drive-thru and other areas
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
RSA/RCG -
Certificate II in Hospitality
Sydney, NSW01.2023
Chiefly College Senior Campus -
High School Certificate
Sydney, NSW12.2022
Skills
- Attention to Detail
- Effective Communication Skills
- Able to follow Directions
- Can Do Attitude
- Leadership Skills
- Team Player
- Conflict Resolution
- Safe Food Handling
- Beverage Preparation
REFEREES
Available upon request
Timeline
CREW MEMBER
McDonalds
01.2020 - 11.2020
RSA/RCG -
Certificate II in Hospitality
Chiefly College Senior Campus -
High School Certificate