Hayley Hudson
Landsborough
Summary
Driven by a results-focused approach, I leveraged my team leadership and complex problem-solving skills at Cafe Society to enhance customer satisfaction and foster an inclusive environment. My tenure is marked by mentoring future leaders, reducing food waste by significant margins, and streamlining kitchen operations to meet budgetary goals, demonstrating a blend of hard and soft skills crucial for business success.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Manager
Cafe Society
04.2019 - 03.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cook
Cafe Society
01.2019 - 03.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Prepared and served various food items in fast-paced cafe environment.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Cook Manager
Rock Paper Scissors
02.2015 - 09.2017
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
- Upheld strict food safety guidelines to minimize the risk of contamination or illness resulting from improper handling practices.
- Consistently met budgetary goals through careful management of food costs and labor expenses.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Pitched in to work line during busy periods or in place of sick employees.
- Recruited and hired employees to build effective culinary team.
Cook
Coffee Club
02.2014 - 01.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained food safety and sanitation standards.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Education
No Degree - Work Effectively in Business Environments
Max Solutions
Caloundra, QLD05.2024
No Degree - Operate Digital Devices
Max Solutions
Caloundra, QLD04.2024
No Degree - Engage The Customer
Max Solutions
Caloundra, QLD04.2024
No Degree - Certificate 3 in Hospitality
TAFE Queensland - Pimlico
Townsville, QLD09.2016
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Customer Relationship Management (CRM)
- Staff Management
- Performance Management
- Business Administration
- Marketing
- Customer Service
- Decision-Making
Timeline
Manager
Cafe Society
04.2019 - 03.2023
Cook
Cafe Society
01.2019 - 03.2019
Cook Manager
Rock Paper Scissors
02.2015 - 09.2017
Cook
Coffee Club
02.2014 - 01.2015
No Degree - Work Effectively in Business Environments
Max Solutions
No Degree - Operate Digital Devices
Max Solutions
No Degree - Engage The Customer
Max Solutions
No Degree - Certificate 3 in Hospitality
TAFE Queensland - Pimlico
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