Summary
Overview
Work History
Skills
Timeline
Generic

Abby Bales

Central Coast,Australia

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Personal Motor Client Manager

Hollard Insurance
06.2021 - Current
  • Managed 2 portfolio's on 2 separate systems.
  • Helped with training new colleagues whilst still completing daily tasks.
  • Resolved broker and customer complaints while maintaining professionalism and empathy.
  • Managed 30-40 inbound calls per day, whilst completing outbound work and actioning 30-40 claims per day.

Motor Claims Consultant

Hollard Insurance
02.2020 - 06.2021
  • Took 40-50 inbound calls daily from customers, managed multiple query's and escalations.
  • Made outbound calls to customers to deliver claim updates and outcomes.
  • Established patience and professionalism with diverse customer's.

Insurance Sales and Service Consultant

Hollard Insurance
06.2019 - 02.2020
  • Sold Home, Landlord and Motor Insurance policies to customers while providing detailed and accurate information regarding coverage and policy benefits.
  • Maintained company privacy policies by completing privacy checks and keeping policies updated regularly.
  • Documented payment details and personal information on customer accounts.

Skills

  • Excellent written and verbal communication skills
  • Grasps new processes and procedures quickly
  • Ability to manage multiple tasks
  • Resolve complaints for dissatisfied customers and brokers
  • Exceptional attention to detail
  • Reliable and conscientious

Timeline

Personal Motor Client Manager

Hollard Insurance
06.2021 - Current

Motor Claims Consultant

Hollard Insurance
02.2020 - 06.2021

Insurance Sales and Service Consultant

Hollard Insurance
06.2019 - 02.2020

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Abby Bales