Hayley Jackson
Kurri Kurri,NSW
Summary
Dynamic professional with a strong background in customer service and financial reporting, honed at Hunter Lifestyle Financial Planners. Proven ability to resolve complex issues and enhance client satisfaction through effective communication and problem-solving skills. Experienced in data analysis and regulatory compliance, ensuring high standards in all interactions.
Overview
17
17
years of professional experience
Work History
Treasurer Volunteer
Hebburn Motorsport Park
Abermain
06.2021 - Current
Customer Services Officer
Hunter Lifestyle Financial Planners
Maitland
05.2008 - Current
- Conducted regular follow-up calls with customers after purchase completion.
- Participated in team meetings discussing ideas on how to better serve our customers' needs.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
- Provided technical support to assist customers with troubleshooting software or hardware problems.
- Performed data entry tasks related to sales, returns, accounts receivable.
- Provided customers with product information and resolved their issues in a timely manner.
- Answered customer inquiries over the phone and through email.
- Resolved customer complaints regarding services or products in a professional manner.
- Ensured all customer service standards are met at all times.
Education
High School Diploma -
Kurri Kurri High School
Kurri Kurri12-2003
Certificate III Business Administration
Cardiff Skills
- Financial reporting
- Data analysis
- Regulatory compliance
- Customer service
- Problem solving
- Effective communication
- Record keeping
- Time management
- Financial forecasting
- Financial software proficiency
Timeline
Treasurer Volunteer
Hebburn Motorsport Park
06.2021 - Current
Customer Services Officer
Hunter Lifestyle Financial Planners
05.2008 - Current
High School Diploma -
Kurri Kurri High School
Certificate III Business Administration