Hayley Jacob-Harju
Hyland Park,NSW
Summary
Organised and Passionate individual with a strong ability to work with others collaboratively and effectively. Looking to further develop skills in the working environment. Considerable experience in the hospitality industry through working front of house at various venues and undertaking more responsibility by supervising at a restaurant. Willing to learn and develop new skills in wide range of working environments, and manage multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Floor Supervisor
Matilda’s Nambucca
11.2022 - Current
- Enhanced customer satisfaction by effectively managing staff members and addressing all concerns promptly
- Maintained a calm and confident demeanour when dealing with challenging scenarios within the workplace
- Trained new hires in company policies, safe work practiced, job responsibilities, and expectations, making sure that they felt welcome and integrated into the team.
- Resolved conflicts among staff members and customers diplomatically, to maintain a calm working environment conducive to productivity.
Barista
Good Time Charlie’s
02.2021 - 11.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Waitress
Bacco Italian Restaurant
05.2023 - 09.2023
- Clear communication with all team members to ensure guest satisfaction and efficiency of service
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests. eg through resetting and clearing of dishes
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure the ultimate positive guest experiences and resolve any issues promptly.
Education
High School Diploma -
Nambucca Heads High School
Nambucca Heads, NSW11.2022
Skills
- Customer Satisfaction
- Team Leadership
- POS systems operations
- Team Supervision
- Staff Training
- Problem-Solving
Certification
- First Aid/CPR:
CPR and first aid training undertaken in 2024, which can help to reduce the risk of workplace accidents and injuries. As well as preparing for any accidents and remaining cool and calm in difficult situations
- NSW RSA
provides knowledge and experience in the safe
handling of alcohol. Which can help to minimise the negative impact of alcohol in the community and workplace
- CERT 3 Hospitality
Unit competencies achieved in ‘Participate in safe work practices', ‘Use hygienic
practices for food safety' and ‘Prepare and serve espresso coffee'. Compulsory work placement was also done at Cafe Eighteen, allowing for first hand experience in the hospitality industry.
- Barista Essentials
Barista's course undertaken at Nambucca Valley College, barista training conducted over a 3 day period with emphasis on food safety principles and practical experience using espresso machines.
Timeline
Waitress
Bacco Italian Restaurant
05.2023 - 09.2023
Floor Supervisor
Matilda’s Nambucca
11.2022 - Current
Barista
Good Time Charlie’s
02.2021 - 11.2023
High School Diploma -
Nambucca Heads High School
- First Aid/CPR:
CPR and first aid training undertaken in 2024, which can help to reduce the risk of workplace accidents and injuries. As well as preparing for any accidents and remaining cool and calm in difficult situations
- NSW RSA
provides knowledge and experience in the safe
handling of alcohol. Which can help to minimise the negative impact of alcohol in the community and workplace
- CERT 3 Hospitality
Unit competencies achieved in ‘Participate in safe work practices', ‘Use hygienic
practices for food safety' and ‘Prepare and serve espresso coffee'. Compulsory work placement was also done at Cafe Eighteen, allowing for first hand experience in the hospitality industry.
- Barista Essentials
Barista's course undertaken at Nambucca Valley College, barista training conducted over a 3 day period with emphasis on food safety principles and practical experience using espresso machines.
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