Hayley Johnson
Leopold,VIC
Summary
I identify as a proud Yorta- Yorta woman living here on Wathaurong Country. I was previously employed by Wathaurong Aboriginal Co Operative - Family Service where I worked in multiple roles providing Case Management to local families within our community, which I'm so very passionate about. Since working at Wathaurong I have been taking a break having welcomed another daughter into the family. I am now ready to return to the workforce and would be honoured to re-join the Wathaurong team.
In my spare time you'll find me out and about with my family. We love going out on adventures or simply a trip to the beach for a swim and ice cream.
Overview
9
9
years of professional experience
Work History
Senior Case Manager
Wathaurong Aboriginal Co Operative
North Geelong, VIC
09.2020 - 02.2021
- Provided safety planning, crisis intervention, and case management to clients.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
- Collaborated with individuals and families to evaluate service delivery.
- Managed caseload 6 children in welfare system to provide comprehensive, community-based care.
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Created and updated systems of organization for case service plans and court reports.
- Acted as advocate for children.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Workforce Development Officer
Wathaurong Aboriginal Co Operative
North Geelong, VIC
01.2020 - 09.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Coordinated and set up meeting materials, presentations.
- Advocated for staff members to identify and resolve conflicts.
Children's Targeted Care Case Manager
Wathaurong Aboriginal Co Operative
North Geelong, VIC
03.2019 - 01.2020
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.
- Attended regular Care Team with the department.
- Transported clients to and from appointments when required.
- Worked within a budget assigned to clients needs.
Kinship Assessment Case Worker
Wathaurong Aboriginal Co Operative
North Geelong, VIC
03.2019 - 01.2020
- Maintained case records and legal documentation.
- Developed plans to strengthen family units.
- Visited homes, inspected surroundings and interviewed family members.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Completed home welfare checks to align with state and program guidelines.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cradle to Kinder Case Manager
Wathaurong Aboriginal Co Operative
North Geelong, VIC
05.2018 - 03.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to clients, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Managed support services and fostered communication among social workers, therapists, hospital staff and clients.
- Managed caseload of 6 children in welfare system to provide comprehensive, community-based care.
- Created and updated systems of organization for case service plans and court reports.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Day Service Coordinator
GenU/ Karingal
Colac, VIC
02.2017 - 05.2018
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each participants cognitive abilities and current needs.
- Educated potential participants on available services and processes to engage in program.
- Oversaw day-to-day activities of participants.
- Collaborated on program operations and relayed participant feedback for improvements.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept accurate records for client files and handled related paperwork.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Drove clients safely to social activities and appointments.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Cook
The Cubby House Colac
Colac, VIC
10.2016 - 02.2017
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Transitioned between breakfast and lunch service.
- Ordered and received products and supplies to stock kitchen areas.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Planned and directed high-volume food preparation in fast-paced environment.
- Controlled food costs and managed inventory.
- Created new recipes, outlined steps and training staff on correct preparation.
Disability Support Worker
Skills Connection
Colac, VIC
08.2015 - 11.2016
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Drove clients safely to social activities and appointments.
- Maintained safety with tidy, clean and hazard-free home environments.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Conferred with supervisor to discuss patient condition and medical care.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Communicated child needs to teachers, doctors and parents to increase child health and happiness.
Kitchen Assistant
Barongarook Gardens
Colac, VIC
04.2014 - 10.2016
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleaned and organized kitchen stations to promote team efficiency.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared food orders to support waitstaff and other team members.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Prepared dishes for catering events or during high-volume shifts.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
Education
No Degree - Year 11
Colac High School
ColacSkills
- Client Representation
- Case Planning
- Case Planning and Management
- Service Referrals
- Creative Thinking
- Home Visits and Inspections
- Verbal and Written Communication
- Conflict Resolution
- Case File Preparation
- Case Support
- Community Outreach
- Annual Case Reviews
- Crisis Intervention
- Intervention Plans
- School Visits
- MS Office
- Standards Administration
- Service Delivery
References
Elsie Coats
Cultural Support
Department of Human Services
Phone: 0433 067 498
Naomi Edwards
Team Leader Family Services
Wathaurong Aboriginal Co Operative
Phone: 0409 152 979
Personal Reference
Shari Comelli
Family Friend
Phone: 0413 825 230
Sala Spowart
Family Friend
Phone: 0428 538 344
Personal/ Colleague
Lauren Hines
Phone: 0437 398 033
Timeline
Senior Case Manager
Wathaurong Aboriginal Co Operative
09.2020 - 02.2021
Workforce Development Officer
Wathaurong Aboriginal Co Operative
01.2020 - 09.2020
Children's Targeted Care Case Manager
Wathaurong Aboriginal Co Operative
03.2019 - 01.2020
Kinship Assessment Case Worker
Wathaurong Aboriginal Co Operative
03.2019 - 01.2020
Cradle to Kinder Case Manager
Wathaurong Aboriginal Co Operative
05.2018 - 03.2019
Day Service Coordinator
GenU/ Karingal
02.2017 - 05.2018
Cook
The Cubby House Colac
10.2016 - 02.2017
Disability Support Worker
Skills Connection
08.2015 - 11.2016
Kitchen Assistant
Barongarook Gardens
04.2014 - 10.2016
No Degree - Year 11
Colac High School
Similar Profiles
Maya SaundersMaya Saunders
Senior Family Services Case Manager - Full Time at Wathaurong Aboriginal Co-OperationSenior Family Services Case Manager - Full Time at Wathaurong Aboriginal Co-Operation
Trudy SharpleyTrudy Sharpley
Transport Officer at Walgett Aboriginal Medical Service Co-operativeTransport Officer at Walgett Aboriginal Medical Service Co-operative
Lana ScottLana Scott
Gamblers Awareness Engagement Officer at Rumbalara Aboriginal Co-operativeGamblers Awareness Engagement Officer at Rumbalara Aboriginal Co-operative
Charles ProbertCharles Probert
Cabinet Maker at Maxi CabinetsCabinet Maker at Maxi Cabinets
Ryan LarsenRyan Larsen
Full Time Prison Office at HM Barwon PrisonFull Time Prison Office at HM Barwon Prison