Hayley Johnson
Leopold,VIC
Summary
I identify as a proud Yorta- Yorta woman living here on Wathaurong Country. I was previously employed by Wathaurong Aboriginal Co Operative - Family Service where I worked in multiple roles providing Case Management to local families within our community, which I'm so very passionate about. Since working at Wathaurong I have been taking a break having welcomed another daughter into the family. I am now ready to return to the workforce and would be honoured to re-join the Wathaurong team.
In my spare time you'll find me out and about with my family. We love going out on adventures or simply a trip to the beach for a swim and ice cream.
Overview
9
9
years of professional experience
Work History
Senior Case Manager
Wathaurong Aboriginal Co Operative
North Geelong, VIC
09.2020 - 02.2021
- Provided safety planning, crisis intervention, and case management to clients.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
- Collaborated with individuals and families to evaluate service delivery.
- Managed caseload 6 children in welfare system to provide comprehensive, community-based care.
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Created and updated systems of organization for case service plans and court reports.
- Acted as advocate for children.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Workforce Development Officer
Wathaurong Aboriginal Co Operative
North Geelong, VIC
01.2020 - 09.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Coordinated and set up meeting materials, presentations.
- Advocated for staff members to identify and resolve conflicts.
Children's Targeted Care Case Manager
Wathaurong Aboriginal Co Operative
North Geelong, VIC
03.2019 - 01.2020
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.
- Attended regular Care Team with the department.
- Transported clients to and from appointments when required.
- Worked within a budget assigned to clients needs.
Kinship Assessment Case Worker
Wathaurong Aboriginal Co Operative
North Geelong, VIC
03.2019 - 01.2020
- Maintained case records and legal documentation.
- Developed plans to strengthen family units.
- Visited homes, inspected surroundings and interviewed family members.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Completed home welfare checks to align with state and program guidelines.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cradle to Kinder Case Manager
Wathaurong Aboriginal Co Operative
North Geelong, VIC
05.2018 - 03.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to clients, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Managed support services and fostered communication among social workers, therapists, hospital staff and clients.
- Managed caseload of 6 children in welfare system to provide comprehensive, community-based care.
- Created and updated systems of organization for case service plans and court reports.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Day Service Coordinator
GenU/ Karingal
Colac, VIC
02.2017 - 05.2018
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each participants cognitive abilities and current needs.
- Educated potential participants on available services and processes to engage in program.
- Oversaw day-to-day activities of participants.
- Collaborated on program operations and relayed participant feedback for improvements.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept accurate records for client files and handled related paperwork.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Drove clients safely to social activities and appointments.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Cook
The Cubby House Colac
Colac, VIC
10.2016 - 02.2017
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Transitioned between breakfast and lunch service.
- Ordered and received products and supplies to stock kitchen areas.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Planned and directed high-volume food preparation in fast-paced environment.
- Controlled food costs and managed inventory.
- Created new recipes, outlined steps and training staff on correct preparation.
Disability Support Worker
Skills Connection
Colac, VIC
08.2015 - 11.2016
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Drove clients safely to social activities and appointments.
- Maintained safety with tidy, clean and hazard-free home environments.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Conferred with supervisor to discuss patient condition and medical care.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Communicated child needs to teachers, doctors and parents to increase child health and happiness.
Kitchen Assistant
Barongarook Gardens
Colac, VIC
04.2014 - 10.2016
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleaned and organized kitchen stations to promote team efficiency.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared food orders to support waitstaff and other team members.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Prepared dishes for catering events or during high-volume shifts.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
Education
No Degree - Year 11
Colac High School
ColacSkills
- Client Representation
- Case Planning
- Case Planning and Management
- Service Referrals
- Creative Thinking
- Home Visits and Inspections
- Verbal and Written Communication
- Conflict Resolution
- Case File Preparation
- Case Support
- Community Outreach
- Annual Case Reviews
- Crisis Intervention
- Intervention Plans
- School Visits
- MS Office
- Standards Administration
- Service Delivery
Timeline
Senior Case Manager
Wathaurong Aboriginal Co Operative
09.2020 - 02.2021
Workforce Development Officer
Wathaurong Aboriginal Co Operative
01.2020 - 09.2020
Children's Targeted Care Case Manager
Wathaurong Aboriginal Co Operative
03.2019 - 01.2020
Kinship Assessment Case Worker
Wathaurong Aboriginal Co Operative
03.2019 - 01.2020
Cradle to Kinder Case Manager
Wathaurong Aboriginal Co Operative
05.2018 - 03.2019
Day Service Coordinator
GenU/ Karingal
02.2017 - 05.2018
Cook
The Cubby House Colac
10.2016 - 02.2017
Disability Support Worker
Skills Connection
08.2015 - 11.2016
Kitchen Assistant
Barongarook Gardens
04.2014 - 10.2016
No Degree - Year 11
Colac High School