Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hayley Jones

Hayley Jones

Norman Park,QLD

Summary

I am an energetic, easy to get along with type of person. I have been involved in the fitness industry personally for ten years. My love for health, wellness and movement is undeniable. I practice what I preach. I love encouraging clients/members it is more than just the workout. Its that mind and body connection. I love to preach balance, you can have it all! I am a very organized and dependable person who is also very self driven.

Overview

10
10
years of professional experience

Work History

Cycle Instructor

Inspire Cycle And Box
06.2023 - Current
  • Motivated participants through one-on-one instruction and positive feedback.
  • Continuously developing skills by attending classes coached by other professionals in the industry.
  • Boosted class participation by promoting cycle program through social media, flyers, and gym events.
  • Encouraged participants to stay motivated and reach fitness goals.
  • Adapted classes to meet needs of participants with varying fitness levels.
  • Ensured a safe workout environment by regularly inspecting equipment, promptly addressing any maintenance issues, and enforcing safety guidelines during classes.
  • Implemented new and creative exercise routines to keep participants motivated.
  • Demonstrated proper form and technique to prevent injury.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Accounts Manager

Innovative Design And Build Group
03.2018 - Current
  • Recorded accurate and efficient records in customer database.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Presented professional image consistent with company's brand values.
  • Streamlined account management processes for better organization and time management.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Verified customer information for orderly, up-to-date online systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.

A03 Administration Officer

Queensland Health Department
02.2016 - 05.2017


  • Provide excellent customer service, and communicate clearly and confidently with patients, clinicians, members of the public and facility staff, both in person and over the telephone, asking questions, responding enquires and providing accurate information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provide professional and high level administrative and frontline support to all patients, visitors and employees, demonstrating understanding, empathy and patience, while being accountable for the quality of work undertaken.
  • Ability to remain calm and manage conflict in a composed and professional manner
  • Proficiently complete tasks associated with bookings for appointments/ procedures, managing appointment cancellations, confirmations, rescheduling and removals from the waiting list using the relevant information systems ensuring alignment with the Implementation Standards and seeking involvement of clinicians as necessary.
  • Ability to work autonomously with minimal supervision as well as part of a team.

Flight Attendant

Virgin Australia
06.2015 - 03.2016
  • Assisted passengers with storing luggage and helped locate seating.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Assisted passengers in boarding and deplaning aircraft.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.

Guest Services Agent

Virgin Australia
09.2013 - 06.2015
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
  • Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
  • Operated PA system to make announcements regarding flight activity.
  • Worked effectively in fast-paced environments.

Education

High School Diploma -

San Sisto College
Carina, QLD
12.2011

Skills

  • First Aid Proficiency
  • Class leadership
  • Flexible and Adaptable
  • Dependable and Punctual
  • Event Coordination
  • Authentic
  • Creative
  • Driven
  • Resourceful

Timeline

Cycle Instructor

Inspire Cycle And Box
06.2023 - Current

Accounts Manager

Innovative Design And Build Group
03.2018 - Current

A03 Administration Officer

Queensland Health Department
02.2016 - 05.2017

Flight Attendant

Virgin Australia
06.2015 - 03.2016

Guest Services Agent

Virgin Australia
09.2013 - 06.2015

High School Diploma -

San Sisto College

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Hayley Jones