Hayley Jones
NSW
Summary
I am a forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement as well as an encouraging worker and analytical problem-solver with proven success in building and maintaining excellent customer relations. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost the companies performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Godiva
07.2023 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Overseen implementation of customer loyalty program, which resulted in a 56% increase in sales in the first 3 months of launch.
Service Coordinator
Flip Out
03.2022 - 07.2023
- Managed reception duties including emailing and booking private hires, venues, and general admissions
- Handled customer inquiries, complaints, and invoices, addressing concerns promptly and professionally.
- Assessed customer needs and developed solutions to meet needs.
- 98% success rate with turning unhappy customers into regular bookers for the company
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed productive working relationships with churches, schools, government agencies, and charitable organizations.
- Prepared Delivery and Run sheets to managements satisfaction overlooking each appointment and providing follow up calls.
Main Arena team member
Inflatable world
01.2018 - 01.2020
- Supervised children at Inflatable World, ensuring their safety and adherence to rules
- Provided guidance and assistance to children, ensuring they used equipment correctly and enjoyed their experience.
Education
High School Diploma -
Asquith Girls High School
Asquith, NSWGraduated year 12 -
Kuringai High Creative Arts School
North Turrumurra10.2021
Skills
- Customer Service
- Organizational Skills
- Communication Skills
- Critical Thinking
- Leadership Skills
- Employee Performance Evaluations
- Strategic Planning
- Employee Scheduling
- Operations Management
- Staff Training and Development
References
Available upon request
Timeline
Assistant Manager
Godiva
07.2023 - Current
Service Coordinator
Flip Out
03.2022 - 07.2023
Main Arena team member
Inflatable world
01.2018 - 01.2020
High School Diploma -
Asquith Girls High School
Graduated year 12 -
Kuringai High Creative Arts School
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