Hayley Kiker

• Maintain a high level of customer service ensuring standards are high.
• Responsible for assessing individual Stores and how their needs may differ based on factors
such as Store size and their target demographics
• Ensuring that stores and online shopping websites are stocked with the right types and
quantities of products
• Optimize sales volume and profitability by identifying profitable lines and bestsellers
• Monitor store inventory based on sales and intake
• Working closely with Owners, Account Managers and other merchandisers to plan product ranges
• Meeting with suppliers, distributors and analysts
• Negotiating quantities and delivery timescales
• Working with Store Management to manage levels and distribution of stock and assisting impending them.
• Handling supply/production problems as they arise
• Assessing sales performance of different ranges
• Signing off on Group weekly payroll
• Signing off on Group weekly Supplier payments
• Dealing with Group related HR matters
• Ensuring that the terms of the Federal Modern Awards 2020 are adhered to
• Ensuring compliance with Workplace Health and Safety (WH&S) policy and procedure
(including manual handling, ergonomics & cash handling)
• Ensuring store presentation meets IGA guidelines including ends, front facing etc
• Establishing and achieving operating budgets and financial targets
• Monitoring and authorising relevant store paperwork
• Reviewing profit and loss statements
• Ensuring the standard of all contractors are monitored
• Ensuring the store is consistently clean, maintained and well stocked 365 days per year
• Ensuring that proper security processes and procedures are implemented and maintained

• Built long-term supplier relationships with vendors to establish quality and competitive pricing.
• Collaborated with internal departments to better understand needs and determine purchasing requirements.
• Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
• Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
• Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
• Provided training and guidance to junior team members on best practices in purchasing, fostering a culture of continuous improvement within the procurement department.
• Developed and improved account relationships.
• Increased supplier efficiency by negotiating contracts and maintaining strong relationships with vendors.
• Prepared detailed reports to highlight inventory levels, purchase orders and discrepancies.
• Coordinate and run full store stocktakes.
• Assist in planning for store reflow and implanting them.
• Organized and implemented awards/ supplier events with as many as 200 guests.
• Increased customer engagement through social media.
• Managed multiple social media platforms, ensuring a consistent brand voice and message.
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.

• Enhanced visual merchandising displays, resulting in increased customer engagement and higher average transaction values.
• Conducted regular performance evaluations for staff members, providing constructive feedback for professional development opportunities.
• Leveraged employee strengths by assigning tasks strategically, resulting in high-performing teams capable of exceeding sales targets consistently.
• Established strong relationships with vendors, negotiating favorable contracts for merchandise procurement.
• Addressed customer concerns promptly and professionally, resolving issues to ensure long-term customer loyalty.
• Launched successful marketing campaigns that drove foot traffic to the store and boosted sales revenue.
• Developed a highly motivated team through regular training sessions and consistent feedback for continuous improvement.
• Collaborated with corporate leadership to develop and execute strategies that aligned with company goals and objectives.
• Analyzed financial reports to identify trends and areas for growth, leading to improved profitability across all departments.
• Oversaw budgeting process for the store, consistently meeting or exceeding financial targets set by corporate management.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Approved regular payroll submissions for employees.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Optimized product placement within the store layout to facilitate easier shopping experiences for customers while maximizing sales potential.

• Build and maintain long term and strong business relations with Store/Department managers, developing an understanding of their objectives and decisions and the ability to identify and source new business opportunities whilst managing a current diverse account portfolio, carrying out promotional campaigns to ensure compliance is reached across a selected group of retail partners, accurately submit daily reports, sound product and industry knowledge coupled with the ability to deal with people at all levels, strong planning and organizational skills, excellent communication and presentation skills, strong negotiation skills and the ability to close sales, strong attention to detail and understanding of compliance / POG.

• Build and maintain long term and strong business relations with Store/Department managers, developing an understanding of their objectives and decision making processes in order to leverage the relationships to ensure VHA is performing against the sales and connection targets, carrying out promotional campaigns to ensure compliance is reached across a selected group of retail partners, sell campaigns as required, execute agreed Visual merchandising material to support campaigns, working with Regional Manager and National Program Manager to improve the visual merchandising within the market
• Ensure stock levels in store are maintained accurately and effectively, accurately submit the daily report to be supplied back to the business in line with agreed frequencies, proven sales ability with negotiation and excellent communication skills, sound product and industry knowledge coupled with the ability to deal with people at all levels, strong planning and organizational skills, intermediate computer skills Excel, Power point and Word.

• Controls call schedule by reviewing priorities with supervisor; discussing special instructions, product promotions, new products, and price changes, maintains customer relationships by visiting with store managers, department managers, and employees; answering their questions, responding to special requests, describing product features, maintains store shelves by observing displays of company products, removing damaged or freshness-dated products, tidying store shelves, providing optimum display of products and planograms, maintains inventory by restocking shelves with product from inventory, observing inventory levels, prompting store management to reorder when levels appear low, arranging for return and credit for damaged products, completes call report by observing display and pricing of competitors' products, helps field sales representatives with special promotions by setting-up displays at aisle ends, checking daily on special promotions, observing customer reaction to special promotions, forwarding observations to management, removing promotions at end of special promotion period, provides information by reporting growth, expansion, or closing of supermarkets in assigned territory, maintains quality results by following and enforcing standards, enhances merchandising and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

• Supporting management to establish and achieve operating budgets and financial targets, ensuring an environment that is safe and that staff comply with Workplace Health and Safety (WH&S) policies and procedures, ensuring compliance with Food Safety regulations, providing customer service, managing inventory, assisting with the management of recruitment, training and management of the conduct of all team members, providing performance management and counselling, monitoring and authorising relevant store paperwork, ensuring store presentation.

• Serving customers, making cocktails, maintaining poker machines and making payouts, cleaning duties.