Hayley Kingi
Sydney,NSW
Summary
Proven leader in light rail operations, committed to ensuring the network runs safely and efficiently while maintaining service reliability. Experienced in working closely with drivers to optimize performance and address operational challenges. Skilled in leading and developing frontline staff through effective training, performance assessments with continuous improvements.
Overview
5
5
years of professional experience
Work History
Relief Trainer
Parramatta
05.2024 - Current
- Experienced and knowledgeable in light rail operations, safety procedures and vehicle systems.
- Capable of adapting training methods to suit different learning styles and maintaining competency assessments.
- Ability to troubleshoot light rail vehicle systems and provide guidance on best practices.
- Creating a positive learning environment, using interactive techniques to maintain interest.
Light Rail Driver - Mentor
Transdev
Sydney, Parramatta
05.2020 - Current
- Clear and effective communication with passengers, colleagues and OCC.
- Ability to assess and respond to unexpected situations such as delays or mechanical issues.
- Monitoring signals, track and network conditions to ensure smooth operations.
- Understanding and following safety procedures to ensure passenger well-being.
- Possess a solid understanding of network operations and light rail vehicle systems.
- Guiding and mentoring drivers to enhance and perfect their role.
Relief Customer Information Officer
Sydney
01.2022 - 01.2024
- Responding quickly to emergencies, delays and system failures, relaying information to front line staff and commuters.
- Responding to phone, emails and chats. Always ensure safety for all.
- Adhering to company policies, working with OCC to enhance service quality.
Skills
- Critical thinking
- Problem solving
- Ability to work under pressure
- Relationship Building
- Effective Communication
- Training development
- Competency assessments
- Customer communication
- Network operations
- Team collaboration
- Decision Making
- Mentoring drivers
Training
- Light Rail Driver, Parramatta, GRCLR
- Relief Trainer, Parramatta, GRCLR
- Light Rail Driver, Randwick, SLR
- CIO, Randwick
- First Aid, Granville
Closing
Thank you for your consideration.
Timeline
Relief Trainer
05.2024 - Current
Relief Customer Information Officer
01.2022 - 01.2024
Light Rail Driver - Mentor
Transdev
05.2020 - Current