Hayley Kinnear

Highly skilled Medical Executive Assistant with extensive experience in managing the operations of a prestigious surgical practice. Adept at coordinating complex schedules, handling confidential patient information, and ensuring seamless communication between the surgeon, medical staff, and high-profile clientele.

Demonstrates expertise in surgical planning, hospital liaison, and financial oversight, ensuring a smooth workflow in a high-pressure environment. Proficient in managing private practice administration, including medical billing, compliance, and patient coordination.

Recognized for exceptional organizational skills, discretion, and professionalism, delivering unparalleled executive support to enhance operational efficiency and patient experience. A trusted right hand to a top-tier surgeon, ensuring their focus remains on delivering world-class patient care.

• Build and manage a successful medical practice in collaboration with the business manager and surgeon
• Managed executive calendars, scheduled surgeries, and coordinated high-level communications with hospitals, patients, and medical professionals
• Oversaw all private and third-party billings, ensuring accurate financial tracking and compliance
• Handled confidential medical records and ensured strict adherence to privacy regulations
• Conducted research, prepared reports, and assisted in strategic decision-making
• Supervised and trained staff, optimizing team efficiency and performance

• Lead the Transport Restraint Project, successfully improving records management processes
• Managed sensitive documentation related to child death reviews, coordinating with external agencies such as police and coroners
• Conducted case research, compiled reports, and ensured compliance with government regulations
• Assisted in organizing meetings, preparing executive documents, and supporting senior officers

• Managed a physiotherapy practice with 7 physiotherapists, a massage therapist, and 3 junior staff
• Administered scheduling, accounts, insurance claims, payroll, and customer service
• Oversaw the Pilates timetable and ensured efficient practice operations

• Provided administrative support to multiple healthcare specialists.
• Managed patient appointments, medical billing, and confidential medical records.
• Assisted with surgical bookings, liaised with hospitals, and ensured smooth daily practice operations.

• Promoted to Clinical Liaison Officer, enhancing business partnerships and operational efficiency
• Managed reception, administration, and marketing initiatives across multiple sites

• Successfully established and operated a pet-sitting business, demonstrating entrepreneurial skills