Hayley Knop
Robina,QLD
Summary
Certified Personal Trainer offer 5+ years of experience guiding diverse clients to successfully achieve health and wellness goals. Results-oriented and adaptable with passion for designing training and nutrition plans to maximize performance, improve endurance and increase overall wellbeing. Strategic thinker with exceptional health and wellness expertise.
Overview
8
8
years of professional experience
Work History
Personal Trainer, Nutrition and Coach
Self Employed
11.2021 - Current
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Social media promotion to grow business.
- Developed various short term challenge programs for new client's.
- Developed and published several ebooks on fitness ,training and nutrition - and to create new value streams for my business.
- Designed specific workout systems for individual clients based on performance ability.
- Developed customised fitness plans and healthy eating meal plans for wide range of clients to expand services, and to provide a holistic approach.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Assessed clients' nutritional and health statuses to prescribe appropriate eating and exercise plans.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Assisted clients with personal fitness goals through realistic objectives.
Personal Trainer and Coach
Anytime Fitness
06.2021 - 03.2022
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Developed customised fitness plans for wide range of clients to expand services.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Demonstrated proper form and technique to prevent injury.
- Promoted safe and inclusive environment for club clients and members.
Customer Service Manager
Cripps Bakery
01.2016 - 11.2019
- Resolved customer complaints while prioritising customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to business owner
- Built positive rapport and relationships for high levels of customer satisfaction.
Education
Certificate IV Health And Fitness - Health And Fitness
FIT College
Hobart11.2021
First Aid Certificate CPR -
St Johns Ambulance
Hobart10.2021
Certificate III Health And Fitness - Health And Fitness
FIT College
Hobart06.2021
Tasmania Certificate Education -
Rosny College
Rosny Park, TAS12.2019
High School Diploma -
McKillop College
Hobart, TAS12.2017
Skills
- Nutrition Program Management
- Exercise Planning
- Individualised Assessments, fitness and nutrition plans
- Computer Literacy
- Health and Wellness Education
- Sales Growth
- Operations Management
- Build Revenue Streams
- Customer Needs Assessments
- Strategic Marketing
- Brand Management
Timeline
Personal Trainer, Nutrition and Coach
Self Employed
11.2021 - Current
Personal Trainer and Coach
Anytime Fitness
06.2021 - 03.2022
Customer Service Manager
Cripps Bakery
01.2016 - 11.2019
Certificate IV Health And Fitness - Health And Fitness
FIT College
First Aid Certificate CPR -
St Johns Ambulance
Certificate III Health And Fitness - Health And Fitness
FIT College
Tasmania Certificate Education -
Rosny College
High School Diploma -
McKillop College
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