Hayley Knowles
Caboolture,QLD
Summary
I am an Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. I am well-trained in operating kitchen equipment to prepare food and complete sales. I am a customer-focused food service worker devoted to meeting team and customer needs. I worked at both KFC and Carl Jr's to the best of my ability's making sure to provide a happy, clean and safe environment for all customers and fellow Crew Members.
Overview
2
2
years of professional experience
Work History
Crew Member
Carl's Jr
Morayfield, QLD
12.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Crew Member
KFC Restaurant
Caboolture, QLD
11.2022 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Education
Certificate III - Health Service Assistance
TAFE Queensland
South Bank, QLD12.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Customer Engagement
- Flexible Schedule
- Safe Food Handling
- Food Preparation
- Store Opening and Closing
Hobbies
I enjoy listening to music, reading a good book, the thrill and team work in escape rooms, spending time with friends or family.
Timeline
Crew Member
Carl's Jr
12.2023 - Current
Crew Member
KFC Restaurant
11.2022 - 12.2023
Certificate III - Health Service Assistance
TAFE Queensland