Summary
Overview
Work History
Education
Skills
References
Timeline
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HAYLEY LAMB

Virginia,Australia

Summary

Dynamic leader with proven expertise in enhancing team productivity and customer satisfaction. Skilled in multitasking and problem-solving, I excel in hospitality systems and fostering team collaboration. Achieved significant improvements in efficiency and service quality, demonstrating exceptional interpersonal skills and hospitality industry knowledge.

Overview

4
4
years of professional experience

Work History

Front of House - Runner

EdgeWater Dining
Gold Coast, QLD
07.2024 - 11.2024
  • Working in a team based environment.
  • Upholding a comfortable environment for the guests of the restaurant.
  • Communicating with other runners, waitresses, and guests.
  • Collaborating in a team based working environment.
  • Being continuously educated on menu items and having an understanding of guests' preferences.
  • Being able to communicate and remain well organised in high stress environments.
  • Using feedback to grow and enhance my customer skills.

Team Leader

Grill'd
Brisbane, QLD
12.2023 - 06.2024
  • Enhanced team productivity by implementing efficient work processes, and regularly reviewing performance metrics.
  • Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules, and ensuring optimal coverage during peak hours.
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.

Waitress

Grill'd
Ascot, QLD
08.2022 - 06.2024
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Worked well in a team setting, providing support and guidance.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience
  • Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management
  • Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities
  • Uphold company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques
  • Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues
  • Monitored food preparation, production, and plating for quality control
  • Contributed to increased revenue by upselling menu items and suggesting complementary dishes or beverages based on guests preferences
  • Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers
  • Facilitated smooth transitions between shifts by thoroughly reviewing reservations, table assignments, and special requests with incoming staff members
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards
  • Adhered strictly to food safety guidelines reducing potential health risks associated improper handling storage
  • Actively listened customer feedback suggestions implemented improvements response their comments
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Working in a team based environment
  • Upholding a comfortable environment for the guests of the restaurant.
  • Being able to communicate and remain well organised in high stress environments
  • Using feedback to grow and enhance my customer skills

Work Experience

Sofitel Noosa Pacific Resort
Noosa, QLD
08.2020 - 08.2020
  • Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas
  • Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques
  • Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency
  • Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes
  • Contributed to the hotel's reputation for cleanliness and comfort by providing exceptional service to all guests
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts
  • Streamlined reservations process for improved accuracy and guest experience
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback
  • Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings
  • Managed guest reservations accurately, optimizing room allocation to maximize revenue opportunities

Education

Completed Studies - ENGLISH LITERATURE, HOSPITALITY, DRAMA, FILM AND TV, ESSENTIAL MATHEMATICS, RELIGION AND ETHICS

ST RITAS COLLEGE
Clayfield
12.2023

Skills

  • Active Listening
  • Reliability
  • Adaptability
  • Proficiency in hospitality systems
  • Hospitality industry expertise
  • Understanding of Hospitality Industry
  • Hospitality and Catering
  • Hospitality Industry Knowledge
  • Technical Support
  • Team Supervision
  • Cash Handling
  • Complaint resolution
  • Giving Constructive Feedback
  • Overseeing Daily Activities
  • Team motivation
  • Problem-Solving Safety
  • Performance Improvement
  • Teamwork and Collaboration
  • Multitasking, decision-making
  • Interpersonal skills, relationship building
  • Interpersonal Skills Relationship Building
  • Self Motivation Professionalism
  • Time management abilities

References

  • Rosie Synot, Acting Manager at Grill'd Ascot
  • Melanie Sax-Wood, Head of Pathways and Careers at St Rita's College, sax@stritas.qld.edu.au, +617 38621615

Timeline

Front of House - Runner

EdgeWater Dining
07.2024 - 11.2024

Team Leader

Grill'd
12.2023 - 06.2024

Waitress

Grill'd
08.2022 - 06.2024

Work Experience

Sofitel Noosa Pacific Resort
08.2020 - 08.2020

Completed Studies - ENGLISH LITERATURE, HOSPITALITY, DRAMA, FILM AND TV, ESSENTIAL MATHEMATICS, RELIGION AND ETHICS

ST RITAS COLLEGE

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