Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hayley Langton

Perth,WA

Summary

I am a motivated and experienced professional. Committed to providing exceptional leadership and support to my team.

Overview

34
34
years of professional experience

Work History

Manager

Adora Fertility
Joondalup, WA
03.2023 - Current
  • Assists the State Business Manager in overseeing daily operations of the clinic and providing leadership and training to the Team.
  • Strong leadership skills, fostering a positive work environment, and ensuring high staff morale.
  • Assisted with accreditation processes and ensured compliance with regulatory requirements and quality standards.
  • Exceptional interpersonal and communication skills.
  • Conducts regular performance evaluations and feedback.
  • Promotes and organizes education sessions and training to enhance team members’ skills.
  • Proficient in identifying and implementing new processes to enhance patient satisfaction.
  • Excellent organizational abilities, prioritizing tasks and managing projects.
  • Proficient at handling sensitive and confidential information.
  • Exceptional at managing concerns and complaints, resolving issues promptly and maintaining a high level of patient satisfaction
  • Responsible for ordering supplies and equipment necessary for successful unit operation.
  • Educated nursing staff on changes in protocols or practices based on current evidence-based research.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Organized and managed calendar of appointments and meetings.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed.

Deputy Manager

Fertility North Clinic
Joondalup, WA
06.2015 - 03.2023
  • Key responsibilities: experience in recruiting and training new members of staff
  • Proficient at working to tight deadlines within a demanding environment - Daily organising and conducting of patient consent appointments (In-person, phone, and Skype)
  • Responsible for managing calendars for clinical appointments and theatre lists
  • Excellent at handling enquiries and managing complaints - Liaises confidently with doctors, scientists, and external Stakeholders - Over 20yrs office/administration skills
  • Proficient with Word, Excel, and Outlook
  • Monitored staff performance, provided coaching and supported professional development
  • Developed and implemented nursing policies and procedures.
  • Participated in the recruitment, and interviewing of new employees.
  • Monitored quality assurance activities for compliance with standards of care.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.

Neonatal Intensive Care Nurse

12.2012 - 06.2015
  • Active and efficient team member
  • Provides care to babies born from 24 weeks gestation
  • Delivering evidence-based care in accordance with nursing protocols and the nursing code of conduct
  • Analyzing and evaluating the effectiveness of care to both babies and parents
  • Interpreting clinical results and initiating investigations
  • Providing clinical support and education to staff
  • Ensuring accurate documentation and administrative records are maintained
  • Preparing nursing care plans
  • Creating a welcoming, caring, and safe environment for neonates and their families.

Senior Claims Assessor

Lloyds TSB/Scottish Widows
01.1990 - 12.2007
  • Exceptional verbal and written communication skills
  • Claims assessment experience, managing Death Claims, Critical Illness, and Income Protection Plan claims
  • Proficient at handling multiple cases and working to tight deadlines
  • Effectively communicates with customers and external stakeholders and provides support throughout the claims process
  • Excellent record-keeping skills
  • Experienced in handling complaints in a professional manner
  • Great team player who supports and respects others.

Education

Post Graduate Certificate - Neonatal Intensive Care

Canterbury Christchurch University
01.2014

Bachelor of Science Degree -

Adult Nursing Institute: University of Greenwich
05.2012

Skills

  • Multitasking and Organization
  • Medical and Office Administration
  • Clinical Supervision
  • Corrective Action Implementation
  • Conflict Management
  • Strong Clinical Judgment
  • Work Planning and Prioritization
  • Staff Leadership
  • Office Administration
  • Staff Management and development
  • Calendar Management
  • Microsoft Office Suite
  • Excellent Verbal and Written Communication
  • High Attention to detail
  • Policy Implementation

References

References Kate Atkinson – Salisbury Fertility Centre (NHS Trust) - Katherine.atkinson4@nhs.net - +44 0794 220 6979 

Briony Robb - Deputy Nurse Manager, Fertility North -  Briony.Robb@fertilitynorth.com.au 0438 129 600 

Timeline

Manager

Adora Fertility
03.2023 - Current

Deputy Manager

Fertility North Clinic
06.2015 - 03.2023

Neonatal Intensive Care Nurse

12.2012 - 06.2015

Senior Claims Assessor

Lloyds TSB/Scottish Widows
01.1990 - 12.2007

Post Graduate Certificate - Neonatal Intensive Care

Canterbury Christchurch University

Bachelor of Science Degree -

Adult Nursing Institute: University of Greenwich

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Hayley Langton