Hayley Langton
Perth,WA
Summary
I am a motivated and experienced professional. Committed to providing exceptional leadership and support to my team.
Overview
34
34
years of professional experience
Work History
Manager
Adora Fertility
Joondalup, WA
2023.03 - Current
- Assists the State Business Manager in overseeing daily operations of the clinic and providing leadership and training to the Team.
- Strong leadership skills, fostering a positive work environment, and ensuring high staff morale.
- Assisted with accreditation processes and ensured compliance with regulatory requirements and quality standards.
- Exceptional interpersonal and communication skills.
- Conducts regular performance evaluations and feedback.
- Promotes and organizes education sessions and training to enhance team members’ skills.
- Proficient in identifying and implementing new processes to enhance patient satisfaction.
- Excellent organizational abilities, prioritizing tasks and managing projects.
- Proficient at handling sensitive and confidential information.
- Exceptional at managing concerns and complaints, resolving issues promptly and maintaining a high level of patient satisfaction
- Responsible for ordering supplies and equipment necessary for successful unit operation.
- Educated nursing staff on changes in protocols or practices based on current evidence-based research.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Organized and managed calendar of appointments and meetings.
- Prepared reports, presentations, agendas, minutes, and other documents as needed.
Deputy Manager
Fertility North Clinic
Joondalup, WA
2015.06 - 2023.03
- Key responsibilities: experience in recruiting and training new members of staff
- Proficient at working to tight deadlines within a demanding environment - Daily organising and conducting of patient consent appointments (In-person, phone, and Skype)
- Responsible for managing calendars for clinical appointments and theatre lists
- Excellent at handling enquiries and managing complaints - Liaises confidently with doctors, scientists, and external Stakeholders - Over 20yrs office/administration skills
- Proficient with Word, Excel, and Outlook
- Monitored staff performance, provided coaching and supported professional development
- Developed and implemented nursing policies and procedures.
- Participated in the recruitment, and interviewing of new employees.
- Monitored quality assurance activities for compliance with standards of care.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
Neonatal Intensive Care Nurse
2012.12 - 2015.06
- Active and efficient team member
- Provides care to babies born from 24 weeks gestation
- Delivering evidence-based care in accordance with nursing protocols and the nursing code of conduct
- Analyzing and evaluating the effectiveness of care to both babies and parents
- Interpreting clinical results and initiating investigations
- Providing clinical support and education to staff
- Ensuring accurate documentation and administrative records are maintained
- Preparing nursing care plans
- Creating a welcoming, caring, and safe environment for neonates and their families.
Senior Claims Assessor
Lloyds TSB/Scottish Widows
1990.01 - 2007.12
- Exceptional verbal and written communication skills
- Claims assessment experience, managing Death Claims, Critical Illness, and Income Protection Plan claims
- Proficient at handling multiple cases and working to tight deadlines
- Effectively communicates with customers and external stakeholders and provides support throughout the claims process
- Excellent record-keeping skills
- Experienced in handling complaints in a professional manner
- Great team player who supports and respects others.
Education
Post Graduate Certificate - Neonatal Intensive Care
Canterbury Christchurch University
01.2014
Bachelor of Science Degree -
Adult Nursing
Institute: University of Greenwich
05.2012
Skills
- Multitasking and Organization
- Medical and Office Administration
- Clinical Supervision
- Corrective Action Implementation
- Conflict Management
- Strong Clinical Judgment
- Work Planning and Prioritization
- Staff Leadership
- Office Administration
- Staff Management and development
- Calendar Management
- Microsoft Office Suite
- Excellent Verbal and Written Communication
- High Attention to detail
- Policy Implementation
Timeline
Manager
Adora Fertility
2023.03 - Current
Deputy Manager
Fertility North Clinic
2015.06 - 2023.03
Neonatal Intensive Care Nurse
2012.12 - 2015.06
Senior Claims Assessor
Lloyds TSB/Scottish Widows
1990.01 - 2007.12
Post Graduate Certificate - Neonatal Intensive Care
Canterbury Christchurch University
Bachelor of Science Degree -
Adult Nursing
Institute: University of Greenwich