Hayley Laraia
Summary
Dynamic wellness professional Facilitator with expertise in personalized health assessments and wellness plan development. Skilled in client engagement and workshop facilitation, committed to advocating for holistic health and fostering community well-being in many different ways.
Overview
11
11
years of professional experience
Work History
Soul Essence
Hayley
Agnes Water, Queensland
01.2015 - Current
- Conducted personalized health assessments to identify specific client needs and goals, ensuring tailored support.
- Developed tailored wellness plans incorporating nutrition, exercise, and stress management.
- Educated clients on holistic practices, enhancing their overall well-being and balance through informed lifestyle choices.
- Collaborated with other health professionals to enhance client care and support.
- Facilitated workshops on mindfulness, nutrition, and self-care techniques for groups.
- Advocated for holistic health approaches within the community, increasing awareness and engagement through targeted outreach initiatives.
- Performed various bodywork techniques including massage, acupuncture, reflexology, energy healing, and Reiki.
- Developed individualized health plans for clients to optimize their physical, mental, and emotional well-being.
- Prescribed natural remedies such as herbal supplements and homeopathic remedies to improve overall health.
- Facilitated group workshops on topics such as stress management, positive thinking, and meditation.
- Listened to patients and returned calls promptly to deliver exemplary service.
Customer Service Supervisor
Codies
Agnes Water, Queensland
12.2025 - 02.2026
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Answered phone calls and responded to questions and concerns.
- Fostered a positive work environment through team-building activities and recognition efforts.
- Coordinated scheduling to maintain optimal coverage during peak hours.
Customer Service Lead
Agnes Grocer
Agnes Water, Queensland
02.2024 - 11.2025
- Led customer service team to enhance overall service quality.
- Trained new staff on customer interaction and company policies.
- Managed daily customer inquiries through various communication channels.
- Coordinated with inventory team to ensure product availability for customers.
- Implemented feedback systems to gather insights from customers effectively.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Directed customer service staff activities, including training, coaching and performance management.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Handled customer inquiries and complaints in a professional manner.
- Managed key account service, providing exceptional support to foster loyalty and retention.
- Developed strong customer relationships to encourage repeat business.
Skills
- Personalized health assessments
- Wellness plan development
- Bodywork techniques
- Workshop facilitation
- Holistic health advocacy
- Customer relationship management
- Written communication
- Client engagement
- Effective communication
- Inbound call handling
Timeline
Customer Service Supervisor
Codies
12.2025 - 02.2026
Customer Service Lead
Agnes Grocer
02.2024 - 11.2025
Soul Essence
Hayley
01.2015 - Current