Hayley Letchford

Perth,WA

Summary

I am a dedicated and enthusiastic professional skilled in working both independently and as part of a team. I thrive in high-pressure environments and consistently deliver high-quality results. My strong problem-solving abilities, attention to detail, and quick learning make me adept at handling complex tasks and adapting to new challenges. I am passionate about supporting others, enhancing patient care, and continuously improving my skills. My excellent communication and time management skills further contribute to my effectiveness and commitment to achieving success . I am driven by a genuine desire to make a positive impact and help others while contributing to the overall success of team.

Overview

years of professional experience

Work History

Dental Assistant

Quentin Dental

05.2023 - Current

Assisting the dentist through procedures
Prepares treatment room for patients by following prescribed procedures and protocols
Sterilizing Instruments according to regulations
Taking X-rays
Preparing Patients
Managing Patient records
Providing Post-Operative instructions
Taking impressions
Infection control
Equipment Maintenance
Administrative tasks.

Compounding Pharmacy Technician

Pure iv

03.2021 - 04.2023

Compounding antibiotics and pain relief medication for hospitals in Syringes, Cadds, Sure fusers
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
Solved customer problems in-person or over telephone by aiding with placing orders, navigating systems, and locating items
Entered and processed patients' prescriptions into internal system
Counted, measured, and compounded medications following standard procedures
Set up and modified patient profiles in the Computer system to include current information such as medications and insurance details
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and Supervisors
Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions
Transferred medication from vials to sterile, disposable syringes using aseptic techniques
Trained in aseptic technique for preparing compounded sterile products
Ensuring documentation is completed in accordance with Good Manufacturing Practice.

Bartender

Gulliver's Tavern

03.2020 - 02.2021

Provided excellent drinking experience by creating innovative and classic drinks to meet the customer's needs and exceed their expectations
Improved the tavern's overall guest experience by addressing conflicts in a professional and solutions-focused manner, often eliminating the need for escalation to bar management.

Pharmacy Assistant

Merredin Pharmacy

02.2018 - 02.2020

Aided pharmacy staff in preparing medications and filling orders while working with clients in person or via phone to answer their questions and address their needs
Contributions included: Improved store performance by managing and marking stock upon delivery, following up on vendors and suppliers when required to ensure precision and accuracy on store items and products
Collaborated with team members and pharmacy manager in developing standard operating procedures to cut inefficiencies, streamline services, and improve workflows
Demonstrated proficiency in handling customer needs within a high-volume environment, calming upset/angry customers to rapidly resolve problems and rebuild trust
Enhanced the pharmacy's visual merchandising practices, applying attention to detail and organization skills to improve the store's aesthetic and keep display points neat and organized
Increased the pharmacy's client base by employing a warm and friendly attitude in solving customer concerns, whether in person or by phone, and helping them in placing orders and locating items
Dispensed medication for Webster packs efficiently and precision.

Education

Certificate III in Community Pharmacy -

Guild

Skills

Organization: Excellent attention to detail with the ability to perform repetitive tasks with a high degree of efficiency and accuracy, excellent time management skills and communication
Communication: Highly proficient in both written and spoken communication with the ability to articulate ideas clearly and effectively, gather relevant information

Time Management: Trained as an allrounder, with experience in practical schedule-management, while coordinating a high-volume workload in a dynamic environment with efficiency, tact, and calm
Technology: Proficient in the use of technology, quick to learn new systems and has competency across many software applications such as the Microsoft Office Suite

References

Theresa Tan, Supervisor, 0456140542
Jade Gardiner, Employer, Merredin Pharmacy, 0491940041

Timeline