Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hayley Mackellar

Coopers Plains Qld,Qld

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Rainbow City Children’s Play Centre
Underwood Qld
09.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Opening and closing the store

Front of House

Hungry Jacks
Tugun, QLD
01.2022 - 07.2023
  • Collaborated with fellow front of house members to create a cohesive atmosphere that fostered teamwork and excellence in service delivery.
  • Streamlined communication between kitchen and front of house, ensuring smoother service.
  • Trained new hires on front of house procedures, contributing to a cohesive team dynamic.

. Cash handling operations

. Headset operations

. General cleaning duties

Education

Year 10 -

Palm Beach-Currumbin State High School
Palm Beach, QLD

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Team Leadership
  • Order Taking
  • Cash Register Operation
  • Espresso machine operation
  • Safe Food Handling
  • POS Systems
  • Food Preparation
  • Menu Memorization
  • Up-selling
  • Food Running
  • Cooking
  • Smoothie making
  • Retail Management
  • Table setting knowledge
  • Sandwich preparation
  • Time Management
  • Teamwork and Collaboration
  • Attention to Detail
  • Problem-Solving
  • Reliable and Dependable
  • Cleaning and sanitizing
  • Active Listening
  • Available Weekends
  • Excellent Communication
  • Order Preparation
  • Payment Processing
  • Front of House Operations
  • Team building

Certification

  • First Aid/CPR/AED Certification - American Red Cross.

. Responsibly service of alcohol - certification


. Barista - certification

Timeline

Barista

Rainbow City Children’s Play Centre
09.2023 - Current

Front of House

Hungry Jacks
01.2022 - 07.2023

Year 10 -

Palm Beach-Currumbin State High School
  • First Aid/CPR/AED Certification - American Red Cross.

. Responsibly service of alcohol - certification


. Barista - certification

Hayley Mackellar