Hayley Macro

, Built and led a dynamic, high performing team, ensuring optimal store operations and strong morale.

. Opened and developed the store from day one, driving it to become one of th top performing locations in the region for both sales and productivity.

. Established and nurtured a loyal customer base, achieving a 90% return and retention rate.

. Fostered strong relationships with upper management, training all new managers and ensuring smooth transitions.

. Managed multiple stores during management leave periods, including maternity leave and while the company sort new hires.

. Managed day to day store operations, driving sales performance and maintaining high standards of customer service.

. Led and developed a team of associates, focusing on coaching and mentoring to improve productivity and customer engagement.

. Cultivated relationships with key stakeholders, improving the overall store experience and employee morale.

. Oversaw store operation, managing inventory, staffing, and sales to ensure top performance.

. Trained and developed new employees promoting a strong team culture and enhancing customer satisfaction.

. Conducted regular store visits, ensuring compliance with operational standards and addressing challengers on the floor.

. Managed daily operations for remote sites in Gove, NT, ensuring smooth functioning of facilities and high standards of service.

. Led and supported teams in challenging, remote environments, maintaining productivity and morale despite geographical isolation.

. Provided relief management across various locations in the Pilbara region, adapting quickly to new teams and operations while maintaining high performance.

. Worked closly with clients, ensuring their needs were met and maintaining strong relationships, while ensuring compliance with health, safety, and operational standards.

. Ensured all team members were in correct PPE ( personal protective Equipment) and completed risk assessment's according to BHP and Rio Tinto's safety obligations.