Ngarangi Mapu
Coomera,QLD
Summary
I recently undertook a Vocational Assessment here on the Gold Coast and the results came out that I am a very caring and helpful person. I want to work in an environment that is both challenging and rewarding, that has a great team environment, and provides great opportunities to advance. I am very motivated and enthusiastic about learning new things. During stressful situations, I have been able to maintain calmness and have learnt that it is important to listen to the customer, acknowledge the issue and somehow find a solution by ensuring that I am keeping within the guidelines of the company, I am an honest and reliable person. I set myself high goals and I push myself to exceed them.
Overview
4
4
years of professional experience
Work History
Food and Beverage Server
The Star Gold Coast
Surfers Paradise , QLD
12.2021 - Current
- Handled separate checks and other special requests to facilitate enjoyable dining experience.
- Explained menu, food and beverage preparation and ingredients to safeguard against allergies.
- Offered specialty drinks, desserts and other premium items to maximize revenue.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Checked on guests throughout meal to attend to needs and provide great service.
- Greeted guests warmly to foster welcoming environment.
All Rounder
Coffee Club Cafe
Gold Coast, QLD
02.2021 - Current
- Helped guests at tables when in need of assistance.
- Disinfected frequently touched between guests to minimize infection risks.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Adhered to social distancing protocols and wore mask or face shield.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Cashier
Fish Depot, Pimpama
Gold Coast, QLD
07.2019 - Current
- Counted money in drawers at beginning and end of each shift.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Pimpama state secondary
11 - Year - undefined
Pimapama State Secondary College
2020
Cert II Career Prep - undefined
Tereora College
2018
Skills
- Guest seating arrangements
- Food station setup
- Teamwork
- Hardworking
- Reliable
- Time management
- Health and safety
- Cultural awareness and sensitivity
Timeline
Food and Beverage Server
The Star Gold Coast
12.2021 - Current
All Rounder
Coffee Club Cafe
02.2021 - Current
Customer Service Cashier
Fish Depot, Pimpama
07.2019 - Current
Pimpama state secondary
11 - Year - undefined
Pimapama State Secondary College
Cert II Career Prep - undefined
Tereora College
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