Hayley Mason
Brunswick,VIC
Summary
Experienced and driven manager who balances business acumen with strong people management skills. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Supportive and unbiased leader with proven problem solving abilities.
Overview
10
10
years of professional experience
Work History
Front of House Manager
Mecca Brands PTY LTD
12.2020 - Current
- Leading team of 130+ at current headcount
- Stock inventory and management
- Data analysis and interpretation to make informed decisions and drive change within areas of opportunity
- Driving success and development amongst team through coaching, mentoring and providing consistent, actionable feedback
- High level understanding of KPIs in sales, services and customer satisfaction, and how to drive success in all areas
- Creating and executing monthly Trade Plan in order to set business up for success and reduce potential risks
- Hosting site visits and building relationships with local and international brand representatives
- Creating employee schedules to align with forecasted targets and ensuring compliance with Hourly Productivity KPI
- Recruiting, interviewing and hiring employees in alignment with the needs of the business
- Developing and implementing floor plans and layouts to maximize customer satisfaction and sales
- Working in collaboration with Co-Manager, Business Manager and Operations Manager to achieve success
Retail Manager
MAC Cosmetics
03.2016 - 07.2020
- Fostering relationships and building loyalty within customer base and on-site team
- Creating daily staff briefs, communicating targets and goals in line with the brand’s focus
- Facilitating on-site and wider company meetings and trainings
- Coaching both new recruits and tenured team through consistent training, feedback and performance evaluations
- Managing and tracking of Services department and artists' event schedules
- Recruiting in line with businesses needs
- Payroll and HR support
- Completion of sales reports and data entry in accordance with deadlines
- Stock and inventory management, implementing strategies to reduce shrinkage
- Content creation for social media and internal training purposes
- Executing bespoke business plan to achieve KPIs and YoY growth
Assistant Store Manager
Benefit Cosmetics
08.2013 - 10.2015
- Exceeding personal KPIs in addition to supporting and motivating team to achieve their own
- Receptionist duties for Benefit Brow Bar
- Co-ordinating the set-up and execution of global visual merchandising plan for new product launches
- Competitor analysis
- Implementing and maintaining effective filing system
- Reporting of KPIs to appropriate channels
- Managing customer dissatisfaction through a customer focused lens, to ensure a positive resolution and gain customer loyalty
- Stock and inventory management
- Trained new employees on proper protocols and customer service standards.
Education
Academy of Make-Up
Melbourne, VIC12.2013
Skills
- Employee Development
- Complaint Resolution
- Inventory Management
- Operations Management
- Policy Enforcement
- Employee Scheduling
- Customer Relations
- Loss Prevention
- POS Systems
- Sales Development
Timeline
Front of House Manager
Mecca Brands PTY LTD
12.2020 - Current
Retail Manager
MAC Cosmetics
03.2016 - 07.2020
Assistant Store Manager
Benefit Cosmetics
08.2013 - 10.2015
Academy of Make-Up
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