Summary
Overview
Work History
Education
Skills
Timeline
References
Skills
Generic

Hayley Maxwell

Adamstown

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

11
11
years of professional experience

Work History

Retail staff

Cash Converters
12.2022 - Current
  • Collaborated with team members for efficient store operations and a welcoming shopping environment.
  • Processed transactions accurately and efficiently, maintaining cash register accuracy and integrity.
  • Maintained a clean, safe, and organized store environment for the comfort of customers and employees alike.
  • Handled returns professionally, adhering to company policies while maintaining positive customer relationships.
  • Developed strong rapport with customers through attentive listening and genuine interest in their needs.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
  • Assisted in seasonal floor resets, updating displays according to latest trends and guidelines.
  • Assisted with visual merchandising projects to create an engaging shopping experience for customers.
  • Kept a calm demeanour and managed issues professionally in busy, high-pressure situations.
  • Utilized my expertise to care for and maintain the store's jewellery department.
  • Maintained new, and existing jewellery, markdowns, merching, and organisation of Valuation certificates.

Kitchen Staff Member

St Andrews Ipswich Private Hospital
09.2019 - 11.2022
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
  • Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.

Crew member

McDonald's
09.2014 - 12.2018
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Catering team

Generation City Youth Group
01.2017 - 12.2018
  • Enhanced customer satisfaction by providing exceptional food and service during events.
  • Streamlined food preparation processes, resulting in quicker service times and reduced waste.
  • Maintained a clean and organized work environment, adhering to strict sanitation guidelines and regulations.
  • Managed inventory levels effectively, reducing food waste and optimizing budget usage.
  • Handled multiple tasks simultaneously, ensuring timely completion of duties while maintaining high-quality standards.
  • Provided friendly, courteous service to create memorable moments for guests.

Education

High School Diploma -

Newcastle High School
12.2016

Certificate II - Kitchen Operations

TAFE New South Wales
12.2016

Skills

  • Customer Engagement
  • Upselling strategies
  • Payment Processing
  • Customer Needs Assessment
  • Problem-solving skills
  • Building rapport
  • Safe Food Handling
  • Sanitary food handling procedures

Timeline

Retail staff

Cash Converters
12.2022 - Current

Kitchen Staff Member

St Andrews Ipswich Private Hospital
09.2019 - 11.2022

Catering team

Generation City Youth Group
01.2017 - 12.2018

Crew member

McDonald's
09.2014 - 12.2018

Certificate II - Kitchen Operations

TAFE New South Wales

High School Diploma -

Newcastle High School

References

  • Sharon Pauling, Retail Manager, Cash converters, 0414798713
  • Vivian Alley, Secondary Store Manager, Cash Converters, 0432766805
  • Elizabeth Webb Wagg, 0434231862

Skills

  • Food preparation expertise
  • Organization and Cleanliness
  • Basic Recordkeeping
  • Knife Skills

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Hayley Maxwell